The company VGW is seeking a Customer Service Manager to join their team in Manila. The manager will be responsible for leading and managing a team of customer service representatives, setting performance standards, and nurturing a customer-centric culture. They will also track and analyze service metrics, regularly report on these metrics to identify trends and areas for improvement, and collaborate with other departments to address customer concerns and improve processes. The ideal candidate will have at least 5 years of experience in leading customer service operations and teams, excellent communication and leadership skills, and a commitment to delivering exceptional service. VGW is a fast-growing technology company with a focus on creating an inclusive and diverse culture.

Customer Service Manager
VGW is a fast-growing technology company and creator of market-leading online social games. With offices around the globe, we’re on a mission to be the biggest gaming company in the world!
Due to major growth we are expanding our Customer Service Operations team in Manila and currently looking for a Customer Service Manager to join the team. 
In this role you will manage the team in order to provide exceptional customer support while maintaining efficient operations.
 
Key responsibilities will include:
<ul>
<li>Lead and manage a team of customer service representatives, setting performance standards and nurturing a customer-centric culture.</li>
<li>Mentor customer service staff, ensuring they have the skills and knowledge to excel in their roles.</li>
<li>Track and analyze key service metrics. Regularly report on these metrics to identify trends, and bottlenecks, allowing for data-driven decision-making and identifying areas for improvement to continuously improve service quality.</li>
<li>Continuously analyze and optimize customer service processes to enhance efficiency and effectiveness. Regularly review customer feedback, identify pain points, and work with the right teams to implement improvements. </li>
<li>Collaborate with other departments to address customer concerns and identify opportunities for process improvements.</li>
<li>Provide the team with guidelines and tools to resolve escalated issues promptly and satisfactorily. Analyze escalation patterns to identify root causes and implement preventive measures. </li>
<li>Work with WFM team on the customer service team’s schedules to ensure adequate staffing to meet customer demand.</li>
<li>Report to senior management on customer service performance, providing recommendations for improvements and growth.</li>
<li>Such other deliverables and outcomes as directed by the company.</li>
</ul>
 
What you will bring to the role:
<ul>
<li>A minimum of 5 years of proven experience in leading customer service operations and teams. </li>
<li>Outstanding communication, interpersonal and leadership skills.</li>
<li>In-depth understanding of managing teams, operations and tools. </li>
<li>Maintains collaborative relationships both internally and externally.</li>
<li>Exceptional customer focus and a commitment to delivering exceptional service.</li>
<li>Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.</li>
</ul>
 
About VGW
VGW has been disrupting the online gaming world since 2010 and we're only getting started. We've assembled an incredibly talented global team who bring their passion, energy and expertise to build games that people love. 
At VGW, we have a modern approach to getting work done and a focus on creating an environment where amazing people can do amazing work. That means giving you the flexibility you need, providing spaces that will keep you comfortable and finding opportunities for you to keep learning and growing.
Find out more at www.vgw.co
If you want to join a team that does things differently apply today and we look forward to seeing what you can bring to our team.
Why VGW?
We are on a huge mission to become the biggest gaming company in the world. As we grow to meet this goal, we need talented people rich in diversity to propel us forward. We truly believe the right mix of diversity and authenticity will be our winning hand.
We are committed to creating a diverse, engaging and inclusive culture for our people to shine, with a workplace that honours your experiences, perspectives, unique identity and passions. For those reasons, we encourage you to browse our employment opportunities and apply today. Please let us know of any accommodations you may need during the application process.
 

 

 <div>Privacy Policy</div>

VGW, a fast-growing technology company and creator of online social games, is seeking a Customer Service Representative to join their expanding team in Manila. The ideal candidate will be patient, empathetic, and communicative, with strong problem-solving abilities and attention to detail. Key responsibilities include providing friendly and professional assistance to customers via email and live chat, maintaining a deep understanding of products/services, and identifying opportunities for process improvements. The candidate should have at least 2-3 years of experience in customer service, excellent communication skills, and knowledge of common help desk/ticketing solutions. VGW offers a modern work environment, flexibility, and opportunities for growth. They are committed to creating a diverse and inclusive culture.

Core Team Member
VGW is a fast-growing technology company and creator of market-leading online social games. With offices around the globe, we’re on a mission to be the biggest gaming company in the world!
Due to major growth we are expanding our Customer Service team in Manila and currently looking for a Customer Service Representative to join the team.
In this role, you will be patient, empathetic, and communicative. You will put yourself in VGW customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to you. You are confident at troubleshooting and investigate if you don’t have enough information to resolve customer complaints. You value customer feedback.
Key responsibilities will include:
<ul>
<li>Provide friendly and professional assistance to customers via email and live chat, addressing inquiries, resolving issues, and ensuring customer satisfaction.</li>
<li>Maintain a deep understanding of our products/services and processes to effectively assist customers and answer their questions.</li>
<li>Keep a positive and customer-focused attitude at all times.</li>
<li>Respond efficiently to customer inquiries. Manage large amounts of incoming queries, be reliable and be there for customers.</li>
<li>Identify opportunities for process improvements and provide feedback to enhance the customer experience</li>
<li>Other deliverables and outcomes as directed by the COMPANY from time to time.</li>
</ul>
<h4>What you will bring to the role:</h4>
<ul>
<li>At least a minimum of 2 – 3 years experience in the Customer Service field</li>
<li>A Bachelor’s degree, OR at least 2 years in college, any course.</li>
<li>Excellent communication skills both verbal and written.</li>
<li>Strong problem-solving abilities and attention to detail.</li>
<li>Team player with a strong sense of responsibility and commitment to customer satisfaction.</li>
<li>Knowledge of common help desk/ticketing solutions and a working experience in CRM tools such as Zendesk, a plus.</li>
</ul>
About VGW
VGW has been disrupting the online gaming world since 2010 and we're only getting started. We've assembled an incredibly talented global team who bring their passion, energy and expertise to build games that people love. 
At VGW, we have a modern approach to getting work done and a focus on creating an environment where amazing people can do amazing work. That means giving you the flexibility you need, providing spaces that will keep you comfortable and finding opportunities for you to keep learning and growing.
Find out more at www.vgw.co
If you want to join a team that does things differently apply today and we look forward to seeing what you can bring to our team.
Why VGW?
We are on a huge mission to become the biggest gaming company in the world. As we grow to meet this goal, we need talented people rich in diversity to propel us forward. We truly believe the right mix of diversity and authenticity will be our winning hand.
We are committed to creating a diverse, engaging and inclusive culture for our people to shine, with a workplace that honours your experiences, perspectives, unique identity and passions. For those reasons, we encourage you to browse our employment opportunities and apply today. Please let us know of any accommodations you may need during the application process.
 

 

 <div>Privacy Policy</div>

Amber is seeking a Custodian to join their team and ensure the cleanliness and maintenance of their facility. The primary responsibilities include cleaning and sanitizing various areas, addressing minor maintenance issues, managing supplies, ensuring safety and security, supporting facility operations, and collaborating with the Facilities team. The ideal candidate should have knowledge of standard cleaning methods and procedures, be physically fit, have experience with cleaning equipment and chemicals, possess good communication skills, and be able to lift heavy objects and work at heights. Amber offers an attractive salary package, additional days off, a professional and friendly work environment, access to training and learning programs, and support from teammates.

About us At Amber, we're always on the hunt for the most talented individuals in the industry to join our team. We're dedicated to delivering top-notch service to our customers and know that our employees are key to making that happen. We offer attractive compensation packages and plenty of chances to grow with us, and we're always on the lookout for ways to do things better. Our team works together towards common goals and we value each member's contributions to our mission of continuous improvement and innovation. About the role As a Custodian, you will be responsible for ensuring the cleanliness, safety, and overall maintenance of the facility, supporting the efficient operations and facilities management. Your primary duty is to create a clean and welcoming environment for employees, visitors, and customers. You will perform various cleaning and maintenance tasks, contributing to the smooth operation of the workplace. In this role, you will report to the Operations/Facilities Manager and collaborate with the Facilities team to support facility operations. The Quest: Cleaning and Sanitizing:<ul><li> Sweep, mop, and vacuum floors.</li><li> Empty trash receptacles and replace liners.</li><li> Clean and disinfect restrooms, including sinks, toilets, and fixtures.</li><li> Wipe down and disinfect common surfaces, such as doorknobs, light switches, and handrails.</li><li> Dust and clean office furniture, windowsills, and blinds.</li></ul>Maintenance:<ul><li> Report and address minor maintenance issues, such as leaky faucets, burned-out light bulbs, or broken door locks.</li><li> Assist with the setup and breakdown of equipment and furniture for meetings and events.</li><li> Perform minor repairs or adjustments as needed, such as changing air filters or replacing ceiling tiles.</li></ul>Supply Management:<ul><li> Monitor and replenish cleaning supplies and restroom amenities.</li><li> Keep an inventory of cleaning products and equipment and report shortages.</li></ul>Safety and Security:<ul><li> Ensure that all areas are free from safety hazards and report any potential issues.</li><li> Lock and unlock doors and gates as required.</li><li> Cooperate with security personnel and emergency responders during safety drills or incidents.</li></ul>Supporting Operations/Facilities:<ul><li> Assist the Operations/Facilities Manager with facility-related tasks.</li><li> Help with office reconfigurations and space management.</li><li> Support equipment maintenance and inventory management.</li><li> Collaborate with the Facilities team to ensure efficient operations.</li></ul>Teamwork:<ul><li> Collaborate with other custodial staff to coordinate cleaning schedules and tasks.</li><li> Assist in training new custodial team members as needed.</li><li> Foster a positive and cooperative atmosphere within the Facilities team.</li></ul> Other Tasks as Necessary:<ul><li> Assist with the setup of meeting rooms and event spaces.</li><li> Conduct routine inspections of the facility to identify maintenance and cleanliness needs.</li><li> Assist with moving and rearranging furniture and equipment as required.</li><li> Support waste and recycling programs by ensuring proper disposal and recycling procedures are followed.</li><li> Help with pest control efforts, such as identifying and reporting pest issues.</li></ul> The Skills: <ul><li>Knowledge of standard cleaning methods and procedures</li><li>Ability to stand, walk, and bend for many hours</li><li>Ability to perform repetitive motion for long periods of time</li><li>Experience with using cleaning equipment, including vacuum cleaners, floor buffers, and cleaning solutions</li><li>Background in handling, mixing, and using cleaning chemicals</li><li>Knowledge of occupational hazards safety rules</li><li>Communication skills</li><li>Ability to lift heavy objects, climb ladders and work at particular heights</li></ul> The Reward <ul><li> A fun and dynamic industry where you can make a difference. </li><li> Additional Days Off - according to Amber’s internal policy.  </li><li> Professional and friendly work environment. </li><li> An attractive salary package with private medical services. </li><li> Awesome and talented colleagues. </li><li> Support from all your teammates. </li><li> Access to training and learning programs. </li></ul>

VGW is a fast-growing technology company that creates online social games. They are currently expanding their PTS team in Manila and are seeking a PTS Support Representative. The main responsibilities of this role include verifying customer identities, reviewing pending prize redemptions, identifying compromised accounts, and providing customer support for PTS-related concerns. The ideal candidate should have excellent communication skills, the ability to work well with others, and a strong attention to detail. VGW offers a modern work environment with flexibility and opportunities for growth.

VGW is a fast-growing technology company and creator of market-leading online social games. With offices across Australia, San Francisco, Toronto, Malta and the Philippines we are on a mission to be the biggest gaming company in the world!
Due to major growth we are expanding our PTS team in Manila and currently looking for a PTS Support Representative to join the team. 
The PTS Support Representative is responsible for verifying the customer’s identity, reviewing the pending prize redemptions, identifying hacked and compromised accounts, and providing customer support for PTS related concerns.
 
Key responsibilities will include:
<ul>
<li>Review and verification of  customer's account</li>
<li>To perform document checking using internal tools and external resources to minimize fraud rates</li>
<li>Review and approve pending prize redemption request of VIP and Premium Customers</li>
<li>Identify and action accounts that have potentially been compromised</li>
<li>Communicates with Customers regarding document requirements and answers general KYC inquiries</li>
</ul>
 
What you will bring to the role:
<ul>
<li>Proven ability to maintain professional relationship both internally and externally</li>
<li>Excellent communication skills both oral and written</li>
<li>Has the ability to work well and collaborate with others</li>
<li>Ensures high standards, initiative, and professionalism </li>
<li>Ability to solve complex problems with minor supervision</li>
<li>Being meticulous and showing close attention to all of the small details of the task</li>
<li>Demonstrate the curiosity and drive to get to the root of a problem</li>
<li>Customer-focused - giving excellent customer experience to ensure customer’s satisfaction</li>
</ul>
 
About VGW
VGW has been disrupting the online gaming world since 2010 and we're only getting started. We've assembled an incredibly talented global team who bring their passion, energy and expertise to build games that people love. 
At VGW, we have a modern approach to getting work done and a focus on creating an environment where amazing people can do amazing work. That means giving you the flexibility you need, providing spaces that will keep you comfortable and finding opportunities for you to keep learning and growing.
Find out more at www.vgw.co
If you want to join a team that does things differently apply today and we look forward to seeing what you can bring to our team.

 

 <div>Privacy Policy</div>

The job description is for a PTS Support Team Lead position at VGW, a fast-growing technology company that creates online social games. The company is expanding its PTS team in Manila and is seeking a Team Lead to oversee the team's performance, handle administrative tasks, and perform day-to-day analysis. The Team Lead will manage a team of skilled contractors, motivate team members, assess performance against KPIs, generate reports, and communicate any concerns to the Operations Manager. Key responsibilities include account handling, oversight of team performance, support of strategic plans, operational support, administrative tasks, and ad hoc projects. The ideal candidate should have professional experience in payments, audit, investigations, risk management, compliance, or anti-fraud initiatives. Strong communication skills, the ability to work well with others, attention to detail, and a commitment to high standards are also desired. VGW offers a modern work environment, flexibility, and opportunities for learning and growth. The company values diversity and inclusivity and encourages candidates to apply.

PTS Support Team Lead
VGW is a fast-growing technology company and creator of market-leading online social games. With offices across Australia, San Francisco, Toronto, Malta and the Philippines we are on a mission to be the biggest gaming company in the world!
Due to major growth we are expanding our PTS team in Manila and currently looking for a PTS Support Team Lead to join the team. 
The PTS Support Team Lead is responsible for overseeing the team’s performance to KPIs/other objectives while handling administrative tasks and performing frontline day to day analysis. 
The Team Leader is responsible for managing a team of skilled contractors.  He/she motivates team members, assess performance according to set KPIs.   
He/She is expected to effectively use various tools to generate reports and understand the team’s performance. He/She is expected to inform the Operations Manager of any concerns that have arisen or experienced by the team regularly.
 
Key responsibilities will include:
<ul>
<li>Perform Account Handling &amp; Escalations</li>
<li>Oversight of Team Performance against KPIs and/or other objectives</li>
<li>Support the implementation of strategic plans</li>
<li>Perform Operational Support</li>
<li>Perform Administrative task and Scheduling</li>
<li>Perform ad hoc projects and tasks</li>
<li>Other deliverables and outcomes as directed by the COMPANY from time to time</li>
</ul>
 
What you will bring to the role:
<ul>
<li>Any Payments, Audit, Investigations, Risk management, Compliance, and Anti-fraud team lead related professional experience (fraud prevention, fraud detection, fraud investigation, and other anti-fraud initiatives) would be excellent</li>
<li>Proven ability to maintain professional relationships internally and externally</li>
<li>Excellent communication skills both verbal and written</li>
<li>Has the ability to work well and collaborate with others</li>
<li>An eye for detail and desire to ensure that everything possible is done to reach the highest of standards</li>
<li> Ensures high standards, initiative, and professionalism</li>
</ul>
 
About VGW
VGW has been disrupting the online gaming world since 2010 and we're only getting started. We've assembled an incredibly talented global team who bring their passion, energy and expertise to build games that people love. 
At VGW, we have a modern approach to getting work done and a focus on creating an environment where amazing people can do amazing work. That means giving you the flexibility you need, providing spaces that will keep you comfortable and finding opportunities for you to keep learning and growing.
Find out more at www.vgw.co
If you want to join a team that does things differently apply today and we look forward to seeing what you can bring to our team.
Why VGW?
We are on a huge mission to become the biggest gaming company in the world. As we grow to meet this goal, we need talented people rich in diversity to propel us forward. We truly believe the right mix of diversity and authenticity will be our winning hand.
We are committed to creating a diverse, engaging and inclusive culture for our people to shine, with a workplace that honours your experiences, perspectives, unique identity and passions. For those reasons, we encourage you to browse our employment opportunities and apply today. Please let us know of any accommodations you may need during the application process.
 

 

 <div>Privacy Policy</div>

The job description is for a Deputy PTS Operations Manager at VGW, a fast-growing technology company that creates online social games. The company is expanding its PTS team in Manila and is seeking a Deputy PTS Operations Manager to oversee the Payments, Trust &amp; Safety Teams' day-to-day operations and ensure service levels are met. The role involves leading and developing the team, improving operational performance, collaborating with other teams for continuous improvement, and managing special projects. The ideal candidate should have professional experience in payments, audit, investigations, risk management, compliance, and anti-fraud operations. They should also have strong leadership, collaboration, attention to detail, and communication skills. VGW offers a modern work environment, flexibility, and opportunities for growth. The company values diversity and inclusivity and encourages candidates from diverse backgrounds to apply.

Deputy PTS Operations Manager
VGW is a fast-growing technology company and creator of market-leading online social games. With offices across Australia, USA, Canada, Malta and the Philippines we are on a mission to be the biggest gaming company in the world!
Due to major growth we are expanding our PTS team in Manila and currently looking for a Deputy PTS Operations Manager to join the team. 
The Deputy PTS Operations Manager is responsible for the Payments, Trust &amp; Safety Teams’ day-to-day operations and ensures that the service levels are within targets. 
The Deputy PTS Operations Manager leads and develops the team while continuously improving their own skills. Help to foster a distinctive and unique professional and high performing culture that will evolve with each business challenge. Ensure that the team has the right operational foundations and drive exceptional performance.
The Deputy PTS Operations Manager will execute strategic planning, improve performance, manage resources, motivate, and lead the team to become one of the best performing teams in the organization.
 
Key responsibilities will include:
<ul>
<li>Oversee the day-to-day operation and ensure operational OKRs are achieved.</li>
<li>Analyze and monitor KPIs and implement approved plans to maintain operations performance.</li>
<li>Manage and review the daily and weekly operations reports.</li>
<li>Provide leadership and guidance to direct reports to ensure consistent administration of policies and standards.</li>
<li>Collaborate with other teams to drive continuous improvement.</li>
<li>Initiate and manage special projects.</li>
<li>Perform ad hoc tasks and projects.</li>
<li>Other deliverables and outcomes as directed by the COMPANY from time to time.</li>
</ul>
What you will bring to the role:
<ul>
<li>Any Payments, Audit, Investigations, Risk management, Compliance, and Anti-fraud Operations Manager related professional experience (fraud prevention, fraud detection, fraud investigation, and other anti-fraud initiatives) would be excellent.</li>
<li>Has the ability to work well with others and collaborate with others.</li>
<li>An eye for detail and desire to ensure that everything possible is done to reach the highest of standards.</li>
<li>Ensures high standards, initiative, and professionalism. </li>
<li>Has the ability to share clear messages and make complex ideas easy to understand for everyone.</li>
<li>Has the ability to inspire and influence others. </li>
</ul>
 
About VGW
VGW has been disrupting the online gaming world since 2010 and we're only getting started. We've assembled an incredibly talented global team who bring their passion, energy and expertise to build games that people love. 
At VGW, we have a modern approach to getting work done and a focus on creating an environment where amazing people can do amazing work. That means giving you the flexibility you need, providing spaces that will keep you comfortable and finding opportunities for you to keep learning and growing.
Find out more at www.vgw.co
If you want to join a team that does things differently apply today and we look forward to seeing what you can bring to our team.
Why VGW?
We are on a huge mission to become the biggest gaming company in the world. As we grow to meet this goal, we need talented people rich in diversity to propel us forward. We truly believe the right mix of diversity and authenticity will be our winning hand.
We are committed to creating a diverse, engaging and inclusive culture for our people to shine, with a workplace that honours your experiences, perspectives, unique identity and passions. For those reasons, we encourage you to browse our employment opportunities and apply today. Please let us know of any accommodations you may need during the application process.
 

 

 <div>Privacy Policy</div>

The company VGW is seeking a People Operations Administrator to join their team in Manila. The role involves providing support to HRIS users, updating changes in the HR system, generating reports and analysis, and assisting with various administrative tasks. The ideal candidate should have a bachelor's degree in Psychology or Human Resources, one to two years of experience in HRIS administration, and proficiency in Excel, Google Sheets, and PowerPoint. VGW is a fast-growing technology company with a focus on creating an inclusive and diverse workplace.

People Operations Administrator
VGW is a fast-growing technology company and creator of market-leading online social games. With offices across Australia, USA, Canada, Malta and the Philippines we are on a mission to be the biggest gaming company in the world!
Due to major growth we are expanding our People Operations team in Manila and currently looking for a People Operations Administrator to join the team. 
The People Operations Administrator provides overall support to all HRIS (Bamboo HR) users. Updates changes in the HR system e.g., movement, onboarding, offboarding. Provide periodic/ad hoc meaningful reports and analysis. Support other processes in People Operations such as but not limited to administration of contractor perks, fees, contracts and acquisition. Own other administrative deliverables as directed by the People Operations Manager, Philippines.  
Key responsibilities will include:
<ul>
<li>
Manage the contractor information system and ensure the completion of accuracy of data.
</li>
<li>
Provide support via chat/email/phone to information system users in a timely manner.
</li>
<li>
Build a Knowledge Base of incidents or scenarios for reference and improvement.
</li>
<li>
Participate in the setup, testing and implementation of new processes, functionality, and upgrades.
</li>
<li>
Deliver reporting and analytics in a timely manner.
</li>
<li>
Conduct monthly audits of data to ensure data integrity.
</li>
<li>
Provide support in the administration of People initiatives and policies.
</li>
<li>
Such other deliverables and outcomes as directed by the COMPANY from time to time.
</li>
</ul>
What you will bring to the role:
<ul>
<li>
Bachelor’s degree; preferably Psychology or Human Resources 
</li>
<li>
One to two years of experience in the capacity of HRIS administrator or related; experience in the use of Bamboo HR is preferred
</li>
<li>
HR work experience or understanding of the HR processes is a must-have
</li>
<li>
Excel, Google Sheet and Powerpoint savvy
</li>
<li>
Excellent communication skills
</li>
</ul>
 
About VGW
VGW has been disrupting the online gaming world since 2010 and we're only getting started. We've assembled an incredibly talented global team who bring their passion, energy and expertise to build games that people love. 
At VGW, we have a modern approach to getting work done and a focus on creating an environment where amazing people can do amazing work. That means giving you the flexibility you need, providing spaces that will keep you comfortable and finding opportunities for you to keep learning and growing.
Find out more at www.vgw.co
If you want to join a team that does things differently apply today and we look forward to seeing what you can bring to our team.
Why VGW?
We are on a huge mission to become the biggest gaming company in the world. As we grow to meet this goal, we need talented people rich in diversity to propel us forward. We truly believe the right mix of diversity and authenticity will be our winning hand.
We are committed to creating a diverse, engaging and inclusive culture for our people to shine, with a workplace that honours your experiences, perspectives, unique identity and passions. For those reasons, we encourage you to browse our employment opportunities and apply today. Please let us know of any accommodations you may need during the application process.
 

 

 <div>Privacy Policy</div>

The company VGW is seeking a Learning and Development Lead to join their team in Manila. The role involves collaborating with leaders and stakeholders to assess skill gaps and capability challenges, providing advice on learning and development matters, developing and implementing targeted learning and development projects, managing projects in collaboration with internal and external partners, tracking and monitoring progress and effectiveness, researching new learning activities and approaches, introducing best practices, and completing other assigned tasks. The ideal candidate should have at least 8 years of training experience, with 3 years as a training lead or manager, and be adept in managing trainers and training programs. They should also have strong stakeholder management, collaboration, communication, and influencing skills. VGW is a fast-growing technology company with a focus on creating an inclusive and diverse culture.

Learning and Development Lead
VGW is a fast-growing technology company and creator of market-leading online social games. With offices across Australia, USA, Canada, Malta and the Philippines we are on a mission to be the biggest gaming company in the world!
Due to major growth we are expanding our Learning and Development team in Manila and currently looking for a Learning and Development Lead to join the team. 
The Learning and Development Lead will provide support in the formation, implementation and management of learning and development projects and initiatives that fosters a culture of continuous learning in accordance with business priorities and targets.
 
Key responsibilities will include:
<ul>
<li>Collaborate with leaders and stakeholders to assess skill gaps and capability challenges.</li>
<li>Provide advice to PH and Global leaders regarding learning &amp; development matters.</li>
<li>Develop and implement targeted learning &amp; development projects and initiatives relevant to the business needs.</li>
<li>Manage learning &amp; development projects and initiatives in collaboration with both internal and external partners.</li>
<li>Track and monitor the progress and effectiveness of learning &amp; development projects and initiatives. Research potential new learning activities and approaches that enhance learner experience and training effectiveness. </li>
<li>Introduce best practices in learning &amp; development to help drive organization excellence.</li>
<li>Such other deliverables and outcomes as directed by the COMPANY from time to time.</li>
</ul>
What you will bring to the role:
<ul>
<li>A minimum of 8 years solid working experience in training, 3 years of which must be as a training lead or manager.</li>
<li>Adept in managing operations and soft skills trainers and training programs.</li>
<li>Able to identify training needs, create curriculum for the targeted training and deliver training.</li>
<li>Proven ability in managing stakeholders.</li>
<li>Highly collaborative.</li>
<li>Great communication and influencing skills.</li>
</ul>
 
About VGW
VGW has been disrupting the online gaming world since 2010 and we're only getting started. We've assembled an incredibly talented global team who bring their passion, energy and expertise to build games that people love. 
At VGW, we have a modern approach to getting work done and a focus on creating an environment where amazing people can do amazing work. That means giving you the flexibility you need, providing spaces that will keep you comfortable and finding opportunities for you to keep learning and growing.
Find out more at www.vgw.co
If you want to join a team that does things differently apply today and we look forward to seeing what you can bring to our team.
Why VGW?
We are on a huge mission to become the biggest gaming company in the world. As we grow to meet this goal, we need talented people rich in diversity to propel us forward. We truly believe the right mix of diversity and authenticity will be our winning hand.
We are committed to creating a diverse, engaging and inclusive culture for our people to shine, with a workplace that honours your experiences, perspectives, unique identity and passions. For those reasons, we encourage you to browse our employment opportunities and apply today. Please let us know of any accommodations you may need during the application process.
 

 

 <div>Privacy Policy</div>

VGW, a fast-growing technology company and creator of online social games, is seeking a Product Tester to join their Quality Control Team in Manila. The Product Tester will be responsible for providing testing services to all VGW products under test. Key responsibilities include ensuring testing efforts align with VGW's objectives, following test processes and providing feedback for process improvement, collaborating with the product and development team to prevent defects, ensuring the product is production-ready with minimal defects, and providing test results to stakeholders. The ideal candidate will have a sound understanding of the test process, experience in coordinating QA activities within a development team, familiarity with JIRA as a project and defect tracking tool, experience in cross-browser and cross-device testing, relevant testing qualifications, and 2+ years of test experience. Experience in Agile teams, gaming industry experience, test automation experience, and familiarity with JIRA and Confluence are considered a plus. VGW offers a modern work environment, flexibility, and opportunities for growth and learning. They are committed to creating a diverse and inclusive culture.

Product Tester 
VGW is a fast-growing technology company and creator of market-leading online social games. With offices across Australia, USA, Canada, Malta and the Philippines we are on a mission to be the biggest gaming company in the world!
Due to major growth, we are expanding our Quality Control Team in Manila and currently looking for a Product Tester to join the team. 
The Product Tester is responsible to provide testing services to all products of VGW under test.
Key responsibilities will include:
<ul>
<li>Ensure that, at all times, testing efforts support VGW OKRs (Objectives and Key results). Follow the test processes and test methodology advice set by the Test Lead. At the same time, provide feedback for test process improvement.</li>
<li>Getting involved in defect prevention during the earlier stage of SDLC via collaboration with the product and development team. </li>
<li>Ensure that the product delivered is Production-ready with minimal to no defects after functional testing. Provide information to internal/external stakeholders about test results in order to address risks and concerns before releasing the product into Production</li>
<li>Keeping all test documentation and test scripts up to date for all products, such other deliverable and outcomes as directed by the COMPANY from time to time</li>
</ul>
What you will bring to the role:
<ul>
<li>A sound understanding of the fundamental test process</li>
<li>Experience in planning, coordinating and executing QA activities within a development team</li>
<li>Experience using JIRA as a project and defect tracking tool</li>
<li>Experience testing cross-browser, cross-device and accessibility testing</li>
<li>Relevant testing qualifications combined with 2+ years of test experience</li>
<li>Experience working in Agile teams and/or any gaming industry experience would be an added bonus</li>
<li>Good to have Test Automation experience</li>
<li>JIRA &amp; Confluence experience is a plus</li>
<li>Experience working in a computer gaming and/or a design and product environment would be an added bonus</li>
</ul>
About VGW
VGW has been disrupting the online gaming world since 2010 and we're only getting started. We've assembled an incredibly talented global team who bring their passion, energy and expertise to build games that people love. 
At VGW, we have a modern approach to getting work done and a focus on creating an environment where amazing people can do amazing work. That means giving you the flexibility you need, providing spaces that will keep you comfortable and finding opportunities for you to keep learning and growing.
Find out more at www.vgw.co
If you want to join a team that does things differently apply today and we look forward to seeing what you can bring to our team.
Why VGW?
We are on a huge mission to become the biggest gaming company in the world. As we grow to meet this goal, we need talented people rich in diversity to propel us forward. We truly believe the right mix of diversity and authenticity will be our winning hand.
We are committed to creating a diverse, engaging and inclusive culture for our people to shine, with a workplace that honours your experiences, perspectives, unique identity and passions. For those reasons, we encourage you to browse our employment opportunities and apply today. Please let us know of any accommodations you may need during the application process.
 

 

 <div>Privacy Policy</div>

VGW, a fast-growing technology company and creator of online social games, is seeking a PTS Investigations Specialist to join their team in Manila. The specialist will be responsible for investigating, analyzing, resolving, and directing strategy on high-risk, high-value, and high-visibility cases. Key responsibilities include reviewing legal complaints and escalations, handling severe cases of multiple accounts abuse, conducting complex investigations, and reviewing high-value redemptions and jackpot winners. The ideal candidate will have a strong background and experience in online fraud or risk, possess excellent communication skills, and be able to work collaboratively with others. VGW offers a modern work environment, flexibility, and opportunities for growth. They are committed to creating a diverse and inclusive culture.

PTS Investigations Specialist
VGW is a fast-growing technology company and creator of market-leading online social games. With offices across Australia, USA, Canada, Malta and the Philippines we are on a mission to be the biggest gaming company in the world!
Due to major growth we are expanding our PTS team in Manila and currently looking for a PTS Investigations Specialist to join the team. 
The PTS Investigations Specialist  is responsible for providing vital support to VGW by investigating, analyzing, resolving, and directing strategy on high risk, high value and high visibility cases. The role’s primary task is to review the Legal Complaints and Legal Escalations, Complex Investigations, handle severe cases of Multiple Accounts Abuse, and a final in-depth review of high-value redemptions and Jackpot Winners.
 
Key responsibilities will include:
<ul>
<li>Perform case review for High-Risk Escalations and BBB complaints coming</li>
<li>Review severe cases of Multiple accounts Abuse, High-value redemptions, and Jackpot winners</li>
<li>Provide complex investigations on fraudulent and compromised accounts</li>
<li>Maintains expert knowledge of all internal and external processing systems and provide a high-quality investigative work</li>
<li>Make recommendations for new or improvements to alerts, tools, procedures, and templates</li>
<li>Works collaboratively with other teams in conducting case investigation</li>
</ul>
 
What you will bring to the role:
<ul>
<li>Strong background and experience in online fraud, risk, or investigative position</li>
<li>Makes sound data-driven decisions related to chargeback activities based on VGW’s business model, various card processing rules, and requirements</li>
<li>Approaches chargeback cases logically and proposes appropriate resolutions based on his/her findings</li>
<li>Ensures that his/her work and information are complete and accurate; focuses on the desired result</li>
<li>Proven ability to maintain professional relationships internally and externally</li>
<li>Excellent communication skills both oral and written</li>
<li>Has the ability to work well and collaborate with others</li>
<li>Ensures high standards, initiative, and professionalism </li>
<li>Ability to solve complex problems with minor direction</li>
<li>Being meticulous and showing close attention to all of the small details of the task</li>
<li>Demonstrate the curiosity and drive to get to the root of a problem</li>
<li>Customer-focused - giving excellent customer experience to ensure customer’s satisfaction</li>
</ul>
 
About VGW
VGW has been disrupting the online gaming world since 2010 and we're only getting started. We've assembled an incredibly talented global team who bring their passion, energy and expertise to build games that people love. 
At VGW, we have a modern approach to getting work done and a focus on creating an environment where amazing people can do amazing work. That means giving you the flexibility you need, providing spaces that will keep you comfortable and finding opportunities for you to keep learning and growing.
Find out more at www.vgw.co
If you want to join a team that does things differently apply today and we look forward to seeing what you can bring to our team.
 
Why VGW?
We are on a huge mission to become the biggest gaming company in the world. As we grow to meet this goal, we need talented people rich in diversity to propel us forward. We truly believe the right mix of diversity and authenticity will be our winning hand.
We are committed to creating a diverse, engaging and inclusive culture for our people to shine, with a workplace that honours your experiences, perspectives, unique identity and passions. For those reasons, we encourage you to browse our employment opportunities and apply today. Please let us know of any accommodations you may need during the application process.

 

 <div>Privacy Policy</div>

VGW, a fast-growing technology company and creator of online social games, is seeking a Customer Service Representative to join their expanding team in Manila. The ideal candidate will have 2-3 years of experience in customer service, excellent communication skills, and be a team player. Responsibilities include providing excellent service, responding to customer inquiries, and managing incoming queries. Knowledge of help desk/ticketing solutions and CRM tools is a plus. VGW offers a modern work environment, flexibility, and opportunities for growth. They value diversity and inclusivity in their workforce. Interested candidates can apply through their website.

<div>
Core Team Member
VGW is a fast-growing technology company and creator of market-leading online social games. With offices across Australia, San Francisco, Toronto, Malta and the Philippines we are on a mission to be the biggest gaming company in the world!
Due to major growth we are expanding our Customer Service team in Manila and currently looking for a Customer Service Representative to join the team.
</div>
<div>
<div>
In this role, you will be patient, empathetic, and communicative. You will put yourself in VGW customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to you. You are confident at troubleshooting and investigate if you don’t have enough information to resolve customer complaints. You value customer feedback.
Key responsibilities will include:
<ul>
<li>Ensure excellent service standards and provide accurate, valid, and complete information.</li>
<li>Maintain high customer satisfaction.</li>
<li>Respond efficiently to customer inquiries. Manage large amounts of incoming queries, be reliable and be there for customers.</li>
<li>Other deliverables and outcomes as directed by the COMPANY from time to time.</li>
</ul>
</div>
<h4>What you will bring to the role:</h4>
<div>
<ul>
<li>At least a minimum of 2 – 3 years experience in the Customer Service field</li>
<li>A Bachelor’s degree, OR at least 2 years in college, any course.</li>
<li>Excellent communication skills and a team player</li>
<li>Knowledge of common help desk/ticketing solutions and a working experience in CRM tools such as Zendesk, a plus.</li>
</ul>
</div>
<div>
<div>
About VGW
VGW has been disrupting the online gaming world since 2010 and we're only getting started. We've assembled an incredibly talented global team who bring their passion, energy and expertise to build games that people love. 
At VGW, we have a modern approach to getting work done and a focus on creating an environment where amazing people can do amazing work. That means giving you the flexibility you need, providing spaces that will keep you comfortable and finding opportunities for you to keep learning and growing.
Find out more at www.vgw.co
If you want to join a team that does things differently apply today and we look forward to seeing what you can bring to our team.
Why VGW?
We are on a huge mission to become the biggest gaming company in the world. As we grow to meet this goal, we need talented people rich in diversity to propel us forward. We truly believe the right mix of diversity and authenticity will be our winning hand.
We are committed to creating a diverse, engaging and inclusive culture for our people to shine, with a workplace that honours your experiences, perspectives, unique identity and passions. For those reasons, we encourage you to browse our employment opportunities and apply today. Please let us know of any accommodations you may need during the application process.
</div>
</div>
</div>


 

 <div>Privacy Policy</div>

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