VGW, a fast-growing technology company and creator of online social games, is seeking a People Advisor to join their People Operations team in Manila. The People Advisor will serve as the point of contact for HR-related questions, concerns, and issues, and provide guidance and support on a range of HR matters. Key responsibilities include partnering with business leaders, managing change initiatives, providing reports and analytics, working with talent acquisition, ensuring HR policies and procedures are up-to-date and legally compliant, and other deliverables as directed by the company. The ideal candidate will have a 4-year Bachelor's degree in areas such as Psychology and Human Resource Management, a minimum of two years of experience in HR, excellent communication skills, and experience working in a global environment. VGW is committed to creating a diverse and inclusive culture and encourages candidates to apply.

People Advisor
VGW is a fast-growing technology company and creator of market-leading online social games. With offices across Australia, USA, Canada, Malta and the Philippines we are on a mission to be the biggest gaming company in the world!
Due to major growth we are expanding our People Operations team in Manila and currently looking for a People Advisor to join the team. 
People advisors serve as the point of contact to address human resource-related questions, concerns, and issues, and provide guidance and support on a range of HR matters.
Key responsibilities:
<ul>
<li>Partner with business leaders and guide them in strategic direction for people related matters. </li>
<li>Provide support in managing change initiatives within the organization, including communicating changes, providing support, and ensuring that changes are implemented effectively.</li>
<li>Provide reports, data and analytics that will support recommendations on people related matter. </li>
<li>Work with the people leaders, Business unit heads and talent acquisition on new positions, ramp plans, service level changes, and other matters which are related to contractor requisitions.</li>
<li>Ensure that the company's HR policies and procedures are up-to-date, legally compliant, and effectively communicated to all.</li>
<li> such other deliverable and outcomes as directed by the COMPANY from time to time.</li>
</ul>
What you will bring to the role:
<ul>
<li>A 4-year Bachelor’s degree in areas such as Psychology and Human Resource Management are preferred.</li>
<li>A minimum of two years experience in Human Resource with a strong focus on business partnering, labor relations and engagement.</li>
<li>Excellent written and verbal communication skills, enabling them to communicate effectively with colleagues and stakeholders.</li>
<li>Experience working in a global environment, including remote work arrangements and flexible working hours, is preferred for this position.</li>
</ul>
About VGW
VGW has been disrupting the online gaming world since 2010 and we're only getting started. We've assembled an incredibly talented global team who bring their passion, energy and expertise to build games that people love. 
At VGW, we have a modern approach to getting work done and a focus on creating an environment where amazing people can do amazing work. That means giving you the flexibility you need, providing spaces that will keep you comfortable and finding opportunities for you to keep learning and growing.
Find out more at www.vgw.co
If you want to join a team that does things differently apply today and we look forward to seeing what you can bring to our team.
Why VGW?
We are on a huge mission to become the biggest gaming company in the world. As we grow to meet this goal, we need talented people rich in diversity to propel us forward. We truly believe the right mix of diversity and authenticity will be our winning hand.
We are committed to creating a diverse, engaging and inclusive culture for our people to shine, with a workplace that honours your experiences, perspectives, unique identity and passions. For those reasons, we encourage you to browse our employment opportunities and apply today. Please let us know of any accommodations you may need during the application process.

 

 <div>Privacy Policy</div>

VGW, a fast-growing technology company and creator of online social games, is seeking a QC Tester to join their Quality Control Team in Manila. The QC Tester will be responsible for providing testing services to all VGW products under test, ensuring that testing efforts support VGW's objectives and key results, following test processes and methodology advice, collaborating with the product and development team to prevent defects, and keeping all test documentation and scripts up to date. The ideal candidate should have a sound understanding of the fundamental test process, experience in planning, coordinating, and executing QA activities, experience using JIRA as a project and defect tracking tool, and relevant testing qualifications combined with at least 1 year of test experience. VGW offers a modern approach to work, a focus on creating an environment where amazing people can do amazing work, and a commitment to diversity and inclusion.

QC Tester
VGW is a fast-growing technology company and creator of market-leading online social games. With offices across Australia, San Francisco, Toronto, Malta and the Philippines we are on a mission to be the biggest gaming company in the world!
Due to major growth, we are expanding our Quality Control Team in Manila and currently looking for a QC Tester to join the team. 
The QC Tester is responsible to provide testing services to all products of VGW under test.  
 
Key responsibilities will include:
<ul>
<li>Ensure that, at all times, testing efforts support VGW OKRs (Objectives and Key results)</li>
<li>Follow the test processes and test methodology advice set by the Test Lead. At the same time, provide feedback for test process improvement.</li>
<li>Getting involved in defect prevention during the earlier stage of SDLC via collaboration with the product and development team</li>
<li>Ensure that the product delivered is Production-ready with minimal to no defects after functional testing</li>
<li>Provide information to internal/external stakeholders about test results in order to address risks and concerns before releasing the product into Production</li>
<li>Keeping all test documentation and test scripts up to date for all products</li>
<li>Such other deliverable and outcomes as directed by the COMPANY from time to time</li>
</ul>
What you will bring to the role:
<ul>
<li>A sound understanding of the fundamental test process with experience in planning, coordinating and executing QA activities within a development team</li>
<li>Experience using JIRA as a project and defect tracking tool. JIRA &amp; Confluence experience is a plus</li>
<li>Experience testing cross-browser, cross-device and accessibility testing</li>
<li>Relevant testing qualifications combined with at least 1 year of test experience: server testing</li>
<li>Experience working in Agile teams and/or any gaming industry, computer gaming and/or a design and product environment would be an added bonus </li>
<li>Experience working in distributed teams across multiple time zones.</li>
</ul>
About VGW
VGW has been disrupting the online gaming world since 2010 and we're only getting started. We've assembled an incredibly talented global team who bring their passion, energy and expertise to build games that people love. 
At VGW, we have a modern approach to getting work done and a focus on creating an environment where amazing people can do amazing work. That means giving you the flexibility you need, providing spaces that will keep you comfortable and finding opportunities for you to keep learning and growing.
Find out more at www.vgw.co
If you want to join a team that does things differently apply today and we look forward to seeing what you can bring to our team.
Why VGW?
We are on a huge mission to become the biggest gaming company in the world. As we grow to meet this goal, we need talented people rich in diversity to propel us forward. We truly believe the right mix of diversity and authenticity will be our winning hand.
We are committed to creating a diverse, engaging and inclusive culture for our people to shine, with a workplace that honours your experiences, perspectives, unique identity and passions. For those reasons, we encourage you to browse our employment opportunities and apply today. Please let us know of any accommodations you may need during the application process.

 

 <div>Privacy Policy</div>

VGW, a fast-growing technology company and creator of online social games, is seeking an AMOE Specialist to join their Payments, Trust and Safety team in Manila. The role involves auditing postal requests and checking for fraudulent activity, identifying entries that have not followed rules, and facilitating timely processing of requests that meet requirements. The ideal candidate should have at least 6 months of anti-fraud or related experience, excellent communication skills, attention to detail, and customer-focused. VGW offers a modern approach to work, a diverse and inclusive culture, and opportunities for growth and learning.

AMOE Specialist
VGW is a fast-growing technology company and creator of market-leading online social games. With offices across Australia, USA, Canada, Malta and the Philippines we are on a mission to be the biggest gaming company in the world!
Due to major growth we are expanding our Payments, Trust and Safety team in Manila and currently looking for an AMOE Specialist to join the team. 
The AMOE Specialist will audit postal requests and check for any fraudulent activity through his/her expertise and attention to detail. 
 
Key responsibilities will include:
<ul>
<li>Identify entries that have not followed all the rules.</li>
<li>Identify players who have followed terms and conditions.</li>
<li>Facilitate timely and efficient processing of postal requests that satisfy all the requirements.</li>
<li>Be reliable and available for customers and internal stakeholders.</li>
<li>Communicate effectively and concisely with customers</li>
<li>Consult with the AMOE Team Lead, Operations Manager, and other department as required on escalated cases. </li>
<li>Other deliverables and outcomes as directed by the COMPANY from time to time.</li>
</ul>
What you will bring to the role:
<ul>
<li>A minimum of 6 months anti-fraud or related experience in investigation process is nice to have. </li>
<li>Excellent communication skills both oral and written</li>
<li>Ensures high standards, initiative and able to solve complex problems with minor supervision</li>
<li>Being meticulous and showing close attention to all of the small details of the task</li>
<li>Demonstrate the curiosity and drive to get to the root of a problem</li>
<li>Customer-focused - giving excellent customer experience to ensure customer’s satisfaction</li>
</ul>
About VGW
VGW has been disrupting the online gaming world since 2010 and we're only getting started. We've assembled an incredibly talented global team who bring their passion, energy and expertise to build games that people love. 
At VGW, we have a modern approach to getting work done and a focus on creating an environment where amazing people can do amazing work. That means giving you the flexibility you need, providing spaces that will keep you comfortable and finding opportunities for you to keep learning and growing.
Find out more at www.vgw.co
If you want to join a team that does things differently apply today and we look forward to seeing what you can bring to our team.
Why VGW?
We are on a huge mission to become the biggest gaming company in the world. As we grow to meet this goal, we need talented people rich in diversity to propel us forward. We truly believe the right mix of diversity and authenticity will be our winning hand.
We are committed to creating a diverse, engaging and inclusive culture for our people to shine, with a workplace that honours your experiences, perspectives, unique identity and passions. For those reasons, we encourage you to browse our employment opportunities and apply today. Please let us know of any accommodations you may need during the application process.
 

 

 <div>Privacy Policy</div>

VGW, a fast-growing technology company and creator of online social games, is seeking a Senior QA Specialist to join their Customer Service Team in Manila. The Senior QA Specialist will be responsible for carrying out audits for Tier 2 customer service resources and reviewing negatively rated customer tickets to improve customer service. The role requires a strong understanding of QA practices in the customer service environment and/or back-office processes, as well as experience in using Google Workspace apps and CRM tools. VGW is committed to creating a diverse and inclusive culture for their employees.

Senior QA Specialist
VGW is a fast-growing technology company and creator of market-leading online social games. With offices across Australia, San Francisco, Toronto, Malta and the Philippines we are on a mission to be the biggest gaming company in the world!
Due to major growth we are expanding our Customer Service Team in Manila and currently looking for a Senior QA Specialist to join the team.
The Senior QA Specialist will be responsible for carrying out audits for Tier 2 customer service resources based against a higher level of quality expectations. The Senior QA Specialist will also review and audit negatively rated customer tickets in order to have better insights on where customer service can still improve.
Key responsibilities will include:
<ul>
<li>Serves as the senior resources in their respective vertical, provides assistance to new QA specialists and ensure that all QA help request entries are attended to and supported in a timely manner</li>
<li>Take on QA Operational tasks as assigned by management as needed, works and performs accordingly to workplace requirements whether working remotely or on-site</li>
<li>Conduct QA Audit reviews for both Tier 1 and Tier 2 tickets to ensure quality and adherence to the policies and procedures of VGW, ensure to meet target audits</li>
<li>Respond to Review Assessment requests with high quality, and in a timely manner and adheres to department methodologies, internal processes and accountability checks.</li>
<li>Participates in regular internal and external calibration activities and participates in focused group discussions that aims to analyze and identify areas for improvement in the current QA systems and processes.</li>
<li>Investigates negative feedback, customer complaints and non-conformance issues and duly document appropriate recommendations</li>
<li>Coordinates and collaborates with the department’s Quality Owners in collecting, compiling and analysis to identify areas for improvement in quality identify areas for improvement in quality performance of assigned verticals</li>
<li>Such other deliverables and outcomes as directed by the COMPANY from time to time</li>
</ul>
<div>What you will bring to the role:</div>
<ul>
<li>Strong experience and a proven track record in working as a tenured CS Agent, a Customer Service Subject Matter Expert (SME), equivalent or higher, OR as a Quality Specialist with expertise preferably in non-voice contact channels (email, chat)</li>
<li>A sound understanding of QA practices in the customer service environment and/or the back-office processes.</li>
<li>Product mastery </li>
<li>Strong working experience in the usage and navigation of Google Chrome and basic Google Workspace apps such as Gmail, Google sheets/docs, Google Meet, Calendar and Google Drive. </li>
<li>Working experience in CRM tools such as Zendesk, a plus.</li>
</ul>
About VGW
VGW has been disrupting the online gaming world since 2010 and we're only getting started. We've assembled an incredibly talented global team who bring their passion, energy and expertise to build games that people love. 
At VGW, we have a modern approach to getting work done and a focus on creating an environment where amazing people can do amazing work. That means giving you the flexibility you need, providing spaces that will keep you comfortable and finding opportunities for you to keep learning and growing.
Find out more at www.vgw.co
If you want to join a team that does things differently apply today and we look forward to seeing what you can bring to our team.
Why VGW?
We are on a huge mission to become the biggest gaming company in the world. As we grow to meet this goal, we need talented people rich in diversity to propel us forward. We truly believe the right mix of diversity and authenticity will be our winning hand.
We are committed to creating a diverse, engaging and inclusive culture for our people to shine, with a workplace that honours your experiences, perspectives, unique identity and passions. For those reasons, we encourage you to browse our employment opportunities and apply today. Please let us know of any accommodations you may need during the application process.

 

 <div>Privacy Policy</div>

VGW, a fast-growing technology company and creator of online social games, is seeking a QA Lead to join their Quality Assurance Team in Manila. The QA Lead will be responsible for leading the QA resources and ensuring the required level of quality is reflected in the QA audits conducted. Key responsibilities include day-to-day supervision of QA resource work assignments, QA account handling and escalations, operational support, and administrative tasks. The ideal candidate should have a sound understanding of QA practices in the customer service environment, strong experience in working as a quality assurance leader, and working experience in Google Workspace apps and CRM tools. A Bachelor’s degree or at least 2 years in college is required. VGW offers a modern approach to work and a focus on creating an environment where amazing people can do amazing work.

VGW is a fast-growing technology company and creator of market-leading online social games. With offices across Australia, San Francisco, Toronto, Malta and the Philippines we are on a mission to be the biggest gaming company in the world!
Due to major growth, we are expanding our Quality Assurance Team in Manila and currently looking for a QA Lead to join the team.
The QA Lead will be responsible for leading our QA resources and be a major driving force in ensuring that the required level of quality is reflected in the QA audits conducted. 
The QA Lead will ensure that all members adhere to the set audit quality standards by conducting regular level calibrations and QA work reviews. 
He/She is expected to effectively use various tools to generate reports and understand the team’s performance. He/She is expected to inform the Operations Manager of any concerns that have arisen or experienced by the team regularly.
 
Key responsibilities will include:
<ul>
<li>Attend to the day-to-day supervision of the QA resource work assignments and routine deliverables.</li>
<li>Perform QA Account Handling &amp; Escalations.</li>
<li>Perform Operational Support.</li>
<li>Support the implementation of strategic plans.</li>
<li>Perform Administrative task and Scheduling.</li>
<li>Perform ad hoc projects and tasks.</li>
<li>Such other deliverables and outcomes as directed by the Company from time to time.</li>
</ul>
<div>What you will bring to the role:</div>
<ul>
<li>A sound understanding of QA practices in the customer service environment.</li>
<li>Strong experience and a proven track record in working as a quality assurance leader, with expertise preferably in the customer service field or in processes such as payments, fraud and disputes. </li>
<li>Strong working experience in the usage and navigation of Google Chrome and basic Google Workspace apps such as Gmail, Google sheets/docs, Google Meet, Calendar and Google Drive.</li>
<li>Working experience in CRM tools such as Zendesk, a plus.</li>
<li>A Bachelor’s degree, OR at least 2 years in college, any course.</li>
</ul>
About VGW
VGW has been disrupting the online gaming world since 2010 and we're only getting started. We've assembled an incredibly talented global team who bring their passion, energy and expertise to build games that people love. 
At VGW, we have a modern approach to getting work done and a focus on creating an environment where amazing people can do amazing work. That means giving you the flexibility you need, providing spaces that will keep you comfortable and finding opportunities for you to keep learning and growing.
Find out more at www.vgw.co
If you want to join a team that does things differently apply today and we look forward to seeing what you can bring to our team.

 

 <div>Privacy Policy</div>

VGW, a fast-growing technology company and creator of online social games, is seeking a Product Tester to join their Quality Control team in Manila. The Product Tester will be responsible for ensuring that testing efforts support VGW's objectives and key results, following test processes and methodology, collaborating with the product and development team to prevent defects, and providing information to internal stakeholders about test results. The ideal candidate should have a sound understanding of the fundamental test process, experience in planning and executing QA activities, and relevant testing qualifications combined with at least 3 years of test experience. Experience in Agile teams and/or gaming industry is a plus. VGW offers a modern approach to work, a focus on creating an inclusive culture, and opportunities for growth and learning.

Product Tester
VGW is a fast-growing technology company and creator of market-leading online social games. With offices across Australia, USA, Canada, Malta and the Philippines we are on a mission to be the biggest gaming company in the world!
Due to major growth we are expanding our Quality Control team in Manila and currently looking for a Product Tester to join the team. 
The Product Tester will ensure that, at all times, testing efforts support VGW OKRs (Objectives and Key results).
 
Key responsibilities will include:
<ul>
<li>Follow the test processes and test methodology advice set by the Test Lead. At the same time, provide feedback for test process improvement.</li>
<li>Getting involved in defect prevention during the earlier stage of SDLC via collaboration with the product and development team.</li>
<li>Ensure that the product delivered is Production-ready with minimal to no defects after functional testing and keeping all test documentation and test scripts up to date for all products.</li>
<li>Provide information to internal stakeholders about test results in order to address risks and concerns before releasing the product into Production.</li>
<li>such other deliverable and outcomes as directed by the COMPANY from time to time.</li>
</ul>
What you will bring to the role:
<ul>
<li>A sound understanding of the fundamental test process</li>
<li>Experience in planning, coordinating and executing QA activities within a development team</li>
<li>Experience using JIRA as a project and defect tracking tool and in cross-browser, cross-device and accessibility testing</li>
<li>Relevant testing qualifications combined with at least 3 years of test experience: Database testing is preferred but not required</li>
<li>Experience working in Agile teams and/or any gaming industry experience would be an added bonus</li>
<li>Experience working in distributed teams across multiple time zones</li>
</ul>
About VGW
VGW has been disrupting the online gaming world since 2010 and we're only getting started. We've assembled an incredibly talented global team who bring their passion, energy and expertise to build games that people love. 
At VGW, we have a modern approach to getting work done and a focus on creating an environment where amazing people can do amazing work. That means giving you the flexibility you need, providing spaces that will keep you comfortable and finding opportunities for you to keep learning and growing.
Find out more at www.vgw.co
If you want to join a team that does things differently apply today and we look forward to seeing what you can bring to our team.
Why VGW?
We are on a huge mission to become the biggest gaming company in the world. As we grow to meet this goal, we need talented people rich in diversity to propel us forward. We truly believe the right mix of diversity and authenticity will be our winning hand.
We are committed to creating a diverse, engaging and inclusive culture for our people to shine, with a workplace that honours your experiences, perspectives, unique identity and passions. For those reasons, we encourage you to browse our employment opportunities and apply today. Please let us know of any accommodations you may need during the application process.

 

 <div>Privacy Policy</div>

VGW, a fast-growing technology company and creator of online social games, is seeking a Product Tester to join their Quality Control Team in Manila. The Product Tester will be responsible for testing all VGW products, ensuring that they are production-ready with minimal defects after functional testing. The ideal candidate should have a sound understanding of the fundamental test process, experience in planning, coordinating and executing QA activities within a development team, and experience using JIRA as a project and defect tracking tool. Additionally, experience working in Agile teams and/or the gaming industry would be an added bonus. VGW offers a modern approach to work and a focus on creating an environment where amazing people can do amazing work.

VGW is a fast-growing technology company and creator of market-leading online social games. With offices across Australia, San Francisco, Toronto, Malta and the Philippines we are on a mission to be the biggest gaming company in the world!
Due to major growth, we are expanding our Quality Control Team in Manila and currently looking for a Product Tester to join the team. 
The Product Tester is responsible to provide testing services to all products of VGW under test.  
 
Key responsibilities will include:
<ul>
<li>Ensure that, at all times, testing efforts support VGW OKRs (Objectives and Key results)</li>
<li>Follow the test processes and test methodology advice set the Test Lead. At the same time, provide feedback for test process improvement.</li>
<li>Getting involved in defect prevention during the earlier stage of SDLC via collaboration with the product and development team</li>
<li>Ensure that the product delivered is Production-ready with minimal to no defects after functional testing</li>
<li>Provide information to internal/external stakeholders about test results in order to address risks and concerns before releasing the product into Production</li>
<li>Keeping all test documentation and test scripts up to date for all products</li>
<li>such other deliverable and outcomes as directed by the COMPANY from time to time</li>
</ul>
 
What you will bring to the role:
<ul>
<li>A sound understanding of the fundamental test process</li>
<li>Experience in planning, coordinating and executing QA activities within a development team</li>
<li>Experience using JIRA as a project and defect tracking tool</li>
<li>Experience testing cross-browser, cross-device and accessibility testing</li>
<li>Relevant testing qualifications combined with 2+ years of test experience</li>
<li>Experience working in Agile teams and/or any gaming industry experience would be an added bonus</li>
<li>Preferred Test Automation experience</li>
<li>JIRA &amp; Confluence experience is a plus</li>
<li>Experience working in a computer gaming and/or a design and product environment would be an added bonus</li>
<li>Experience working in distributed teams across multiple time zones.</li>
</ul>
 
About VGW
VGW has been disrupting the online gaming world since 2010 and we're only getting started. We've assembled an incredibly talented global team who bring their passion, energy and expertise to build games that people love. 
At VGW, we have a modern approach to getting work done and a focus on creating an environment where amazing people can do amazing work. That means giving you the flexibility you need, providing spaces that will keep you comfortable and finding opportunities for you to keep learning and growing.
Find out more at www.vgw.co
If you want to join a team that does things differently apply today and we look forward to seeing what you can bring to our team.

 

 <div>Privacy Policy</div>

VGW, a fast-growing technology company and creator of online social games, is seeking a PTS Support Team Lead to oversee the team's performance, adherence to KPIs, and handle administrative tasks. The role requires the ability to generate reports and effectively communicate concerns to the Operations Manager. The ideal candidate should have experience in payments, audit, investigations, risk management, compliance, and anti-fraud team lead. VGW offers a modern approach to work and a focus on creating an inclusive culture. The company is committed to diversity and encourages applicants to apply.

PTS Support Team Lead
VGW is a fast-growing technology company and creator of market-leading online social games. With offices across Australia, San Francisco, Toronto, Malta and the Philippines we are on a mission to be the biggest gaming company in the world!
Due to major growth we are expanding our PTS team in Manila and currently looking for a PTS Support Team Lead to join the team. 
The PTS Support Team Lead is responsible for overseeing the team’s performance, adherence to KPIs/other objectives while handling administrative tasks and performing frontline day to day analysis and tasks. He / She is expected to effectively use various tools to generate reports and understand the team’s performance.  He / She is expected to inform the Operations Manager of any concerns that have arisen or experienced by the team regularly.
 
Key responsibilities will include:
<ul>
<li>Perform Account Handling &amp; Escalations and oversight of Team Performance against KPIs and/or other objectives</li>
<li>Support the implementation of strategic plan and perform Operational Support</li>
<li>Perform Administrative task and Scheduling</li>
<li>Perform ad hoc projects and tasks</li>
<li>Other deliverables and outcomes as directed by the COMPANY from time to time</li>
</ul>
What you will bring to the role:
<ul>
<li>Any Payments, Audit, Investigations, Risk management, Compliance, and Anti-fraud team lead related professional experience (fraud prevention, fraud detection, fraud investigation, and other anti-fraud initiatives) would be excellent</li>
<li>Proven ability to maintain professional relationships internally and externally</li>
<li>Excellent communication skills both verbal and written </li>
<li>Has the ability to work well and collaborate with others</li>
<li>An eye for detail and desire to ensure that everything possible is done to reach the highest of standards</li>
<li> Ensures high standards, initiative, and professionalism</li>
</ul>
About VGW
VGW has been disrupting the online gaming world since 2010 and we're only getting started. We've assembled an incredibly talented global team who bring their passion, energy and expertise to build games that people love. 
At VGW, we have a modern approach to getting work done and a focus on creating an environment where amazing people can do amazing work. That means giving you the flexibility you need, providing spaces that will keep you comfortable and finding opportunities for you to keep learning and growing.
Find out more at www.vgw.co
If you want to join a team that does things differently apply today and we look forward to seeing what you can bring to our team.
Why VGW?
We are on a huge mission to become the biggest gaming company in the world. As we grow to meet this goal, we need talented people rich in diversity to propel us forward. We truly believe the right mix of diversity and authenticity will be our winning hand.
We are committed to creating a diverse, engaging and inclusive culture for our people to shine, with a workplace that honours your experiences, perspectives, unique identity and passions. For those reasons, we encourage you to browse our employment opportunities and apply today. Please let us know of any accommodations you may need during the application process.
 

 

 <div>Privacy Policy</div>

VGW is looking for a Product Trainer to join their Learning &amp; Development Team in Manila. The Product Trainer will be responsible for assessing the training and development needs of the brand/s they support in order to develop appropriate training measures in line with business priorities and targets. The ideal candidate should have knowledge of the training cycle and training methods and techniques, excellent verbal and written communication skills, effective presentation and facilitation skills, strong organization and time management skills, the ability to work independently and as part of a team, and a commitment to learning. This is a great opportunity to join a fast-growing technology company and be part of a team that does things differently.

VGW is a fast-growing technology company and creator of market-leading online social games. With offices across Australia, San Francisco, Toronto, Malta and the Philippines we are on a mission to be the biggest gaming company in the world!
Due to major growth we are expanding our Learning &amp; Development Team in Manila and currently looking for a Product Trainer to join the team. 
The Product Trainer is responsible for assessing the training and development needs of the brand/s you support in order to develop appropriate training measures in line with business priorities and targets. 
 
Key responsibilities will include:
<ul>
<li>Develops training modules and programs.</li>
<li>Uses appropriate and helpful media in creating training materials</li>
<li> Conducts product knowledge courses.</li>
<li> Amends and revises training programs as necessary</li>
<li> Completes training-related tasks</li>
<li> Cooperates and constructively communicates with the team in the completion of tasks assigned</li>
<li> Provides continuous feedback to relevant stakeholders</li>
<li> Such other deliverables and outcomes as directed by the COMPANY from time to time</li>
</ul>
What you will bring to the role:
<ul>
<li>Knowledge of the training cycle and training methods and techniques based on a background in training/coaching in an adult learning environment preferably in the corporate, BPO or customer service industry; experience with an Anti-Fraud account or team is an advantage.</li>
<li>Excellent verbal and written communication skills; fluency in English is required as the language of instruction.</li>
<li>Effective presentation and facilitation skills with the ability to incorporate media and technology solutions appropriately</li>
<li>Strong organization and time management skills to manage priorities, accomplish tasks and meet set goals</li>
<li>Capability to work independently and as part of a team; ability to promote collaboration and partnerships throughout the organization</li>
<li>Continuous commitment to learning by keeping up with developments in areas of expertise and aiming for constant enhancement and improvement of skills and knowledge through research, online courses, podcasts, webinars, workshops, etc.</li>
<li>Flexibility to adapt to shifting schedules including training on weekends and holidays as needed</li>
</ul>
 
About VGW
VGW has been disrupting the online gaming world since 2010 and we're only getting started. We've assembled an incredibly talented global team who bring their passion, energy and expertise to build games that people love. 
At VGW, we have a modern approach to getting work done and a focus on creating an environment where amazing people can do amazing work. That means giving you the flexibility you need, providing spaces that will keep you comfortable and finding opportunities for you to keep learning and growing.
Find out more at www.vgw.co
If you want to join a team that does things differently apply today and we look forward to seeing what you can bring to our team.

 

 <div>Privacy Policy</div>

VGW is looking for a PTS Support Representative to join their team in Manila. The successful candidate will be responsible for verifying customer identity, reviewing pending prize redemptions, identifying hacked and compromised accounts, and providing customer support for PTS related concerns. The ideal candidate will have excellent communication skills, the ability to work well with others, and the drive to solve complex problems. They should also be customer-focused and have the ability to maintain professional relationships. VGW is a fast-growing technology company and offers a modern approach to getting work done, with a focus on creating an environment where amazing people can do amazing work.

VGW is a fast-growing technology company and creator of market-leading online social games. With offices across Australia, San Francisco, Toronto, Malta and the Philippines we are on a mission to be the biggest gaming company in the world!
Due to major growth we are expanding our PTS team in Manila and currently looking for a PTS Support Representative to join the team. 
The PTS Support Representative is responsible for verifying the customer’s identity, reviewing the pending prize redemptions, identifying hacked and compromised accounts, and providing customer support for PTS related concerns.compromised accounts, and providing customer support for PTS related concerns.
 
Key responsibilities will include:
<ul>
<li>Perform account verification and documents review.</li>
<li>Review redemption request.</li>
<li>Perform Duplicate and Multiple Account Review.</li>
<li>Maintains expert knowledge of all internal and external processing systems and provides a high-quality verification and redemption review.</li>
<li>Provide support to other teams regarding redemptions and verifications concerns.</li>
<li>Perform ad hoc task</li>
<li>Other deliverables and outcomes as directed by the COMPANY from time to time</li>
</ul>
 
What you will bring to the role:
<ul>
<li>Proven ability to maintain professional relationship both internally and externally</li>
<li>Excellent communication skills both oral and written</li>
<li>Has the ability to work well and collaborate with others</li>
<li>Ensures high standards, initiative, and professionalism </li>
<li>Ability to solve complex problems with minor supervision</li>
<li>Being meticulous and showing close attention to all of the small details of the task</li>
<li>Demonstrate the curiosity and drive to get to the root of a problem</li>
<li>Customer-focused - giving excellent customer experience to ensure customer’s satisfaction</li>
</ul>
 
About VGW
VGW has been disrupting the online gaming world since 2010 and we're only getting started. We've assembled an incredibly talented global team who bring their passion, energy and expertise to build games that people love. 
At VGW, we have a modern approach to getting work done and a focus on creating an environment where amazing people can do amazing work. That means giving you the flexibility you need, providing spaces that will keep you comfortable and finding opportunities for you to keep learning and growing.
Find out more at www.vgw.co
If you want to join a team that does things differently apply today and we look forward to seeing what you can bring to our team.

 

 <div>Privacy Policy</div>

This is an exciting opportunity to join VGW, a fast-growing technology company and creator of market-leading online social games. As an Anti-Fraud Analyst, you will be responsible for providing vital support to VGW by effectively identifying and mitigating any fraudulent activities from the player to minimize financial loss. Your key responsibilities will include reviewing and performing risk analysis on the fraud alerts, taking the appropriate action and performing multiple account reviews, providing support to other teams regarding account statuses concerns, and maintaining expert knowledge of all internal and external processing systems. You should have experience in fraud processing, proven ability to maintain professional relationships, excellent communication skills, and the ability to solve complex problems with minimal direction. VGW is committed to creating a diverse, engaging and inclusive culture for its people to shine, with a workplace that honours your experiences, perspectives, unique identity and passions. If you want to join a team that does things differently, apply today and we look forward to seeing what you can bring to our team.

Anti-Fraud Analyst 
VGW is a fast-growing technology company and creator of market-leading online social games. With offices across Australia, USA, Canada, Malta and the Philippines we are on a mission to be the biggest gaming company in the world!
Due to major growth we are expanding our Payment, Trust and Safety team in Manila and currently looking for an Anti-Fraud Analyst to join the team. 
The Anti-Fraud Analyst is responsible for providing vital support to VGW by effectively identifying and mitigating any fraudulent activities from the player to minimize financial loss.
Key responsibilities will include:
<ul>
<li>Review and perform risk analysis on the fraud alerts, take the appropriate action and perform multiple account review</li>
<li>Provide support to other teams regarding account statuses concerns.</li>
<li>Maintains expert knowledge of all internal and external processing systems and provides a high-quality risk analysis review.</li>
<li>Perform ad hoc task and other deliverables and outcomes as directed by the COMPANY from time to time</li>
</ul>
What you will bring to the role:
<ul>
<li>Experience in fraud processing is an advantage</li>
<li>Proven ability to maintain professional relationships internally and externally</li>
<li>Excellent communication skills both oral and written</li>
<li>Ability to solve complex problems with minor direction</li>
<li>Being meticulous and showing close attention to all of the small details of the task</li>
<li>Demonstrate the curiosity and drive to get to the root of a problem</li>
</ul>
About VGW
VGW has been disrupting the online gaming world since 2010 and we're only getting started. We've assembled an incredibly talented global team who bring their passion, energy and expertise to build games that people love. 
At VGW, we have a modern approach to getting work done and a focus on creating an environment where amazing people can do amazing work. That means giving you the flexibility you need, providing spaces that will keep you comfortable and finding opportunities for you to keep learning and growing.
Find out more at www.vgw.co
If you want to join a team that does things differently apply today and we look forward to seeing what you can bring to our team.
Why VGW?
We are on a huge mission to become the biggest gaming company in the world. As we grow to meet this goal, we need talented people rich in diversity to propel us forward. We truly believe the right mix of diversity and authenticity will be our winning hand.
We are committed to creating a diverse, engaging and inclusive culture for our people to shine, with a workplace that honours your experiences, perspectives, unique identity and passions. For those reasons, we encourage you to browse our employment opportunities and apply today. Please let us know of any accommodations you may need during the application process.

 

 <div>Privacy Policy</div>

This job requires a Player Support Agent with native fluency in written and spoken Japanese and high level fluency in written and spoken English. The primary duties and responsibilities include providing support and answering inquiries for Live Players, gathering relevant data, understanding the root cause, and offering personalized solutions. The job also requires maintaining healthy KPI results, keeping up with game/features/design/procedural changes, and carefully checking the backlog. Qualifications and requirements include at least 1 year of working experience in customer service, player support, or contact center, excellent written and verbal communication skills, hands-on experience with contact center processes, tools, and multilingual support, and video games knowledge. Nice to have qualifications include iOS/Android/Switch/PlayStation/PC experience, ability to work in a multicultural environment, and game support knowledge. The job offers a fun and dynamic industry, professional and friendly work environment, an attractive salary package, awesome and talented colleagues, support from all teammates, and access to training and learning programs.

<div><div> Player Support Agent with English &amp; Japanese  As a Player Support agent, you will be supporting the players of a Live game, assisting them with queries regarding account settings, gameplay, purchasing, basic troubleshooting, and other miscellaneous game-related question they may have.Of course, we are not limiting ourselves just to this, as we want to be as close as we can to the community and listen and gather their valuable feedback when they reach out to us.  Job Purpose: First and foremost, one of our core values is Culture, and this is reflected in our daily activities.We value each one of our players and we like to consider ourselves as their trusty friends and be there for them whenever they need us.  We are devoted to giving our partners incomparable services by demonstrating exceptional quality, understanding cultural differences, and showing empathy, proactiveness, and resourcefulness.   Primary Duties and Responsibilities:  <ul><li>Provide support and answer inquiries for Live Players.</li><li>Gather relevant data from the players, understand the root cause, and offer personalized solutions.</li><li>Constantly keeping yourself updated in terms of game/features/design/procedural changes.</li><li>Be in tune with the project’s productivity and quality targets.</li><li>Carefully check the backlog and report negative trends as soon as possible.</li><li>Maintain healthy KPI results on a daily/weekly/monthly basis.</li></ul>   Qualification &amp; Requirements:  <ul><li>Native level of fluency in written and spoken Japanese.</li><li>High level of fluency in written and spoken English.</li><li>Excellent written and verbal communication skills.</li><li>At least 1 year of working experience in customer service, player support, or contact center.</li><li>Hands-on experience with contact center processes, tools, and multilingual support.</li><li>Innovative and passionate about delivering the best user experiences possible.</li><li>Ability to diagnose and solve problems with varying complexity, using multiple tools or knowledge bases.</li><li>Must be experienced and comfortable with working in a fast-paced environment dealing with constant change.</li><li>Video games knowledge.</li><li>Technical support experience in a customer-focused role is preferred, but not essential.</li></ul>Tools:  <ul><li>Helpshift</li><li>Zendesk</li><li>Slack / Zoom</li><li>MS Office Suite</li></ul> Nice to have:  <ul><li>iOS/Android/Switch/PlayStation/PC experience.</li><li>Ability to work in a multicultural environment.</li><li>Game support knowledge.</li></ul> What we offer:  <ul><li>A fun and dynamic industry where you can make a difference.</li><li>Professional and friendly work environment.</li><li>An attractive salary package.</li><li>Awesome and talented colleagues.</li><li>Support from all your teammates. </li><li>Access to training and learning programs.</li></ul> </div></div>

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