<div>
                    <em>Position at SEGA European Head Office</em>
                </div>
            <p>
                </p><p><strong>LICENSING COORDINATOR</strong></p><p><strong>SEGA of AMERICA - EMEA LICENSING<br />BASED AT SEGA HQ IN BRENTFORD<br />HYBRID WORKING - 2 DAYS IN SEGA OFFICE, UP TO 3 DAYS FROM HOME<br /></strong></p><p><strong>POSITION OVERVIEW</strong></p><p>The Licensing Coordinator will provide administrative support in the day to day running of the licensing activities and aid in the communication with key internal stakeholders. Reporting to the Senior Licensing Coordinator, the successful candidate will be a team player and be adaptable and well organised. The role will involve working with and supporting the Brand Licensing team in a varied, interesting and demanding environment and will be exposed to all areas of the licensing business including liaison with licensees, agents and other partners.</p><p> <strong>K</strong><strong>EY RESPONSIBILITIES: </strong></p><p>Assisting the Brand Licensing team with the creation, maintenance and operation of a licensing administration process including: </p><ul><li> Assistance in updating central documents (e.g. licensee lists, gap analyses, financial reports…),</li><li> Assist in updating brand presentations. </li><li> Support in processing of deal memos and approvals process</li><li> Support in contracts coordination including liaising with SEGA departments, agents and licensees</li><li> Gathering licensee updates including retail listings, product release schedules and marketing activity</li><li> Facilitate access for licensees to brand assets </li><li> Assist in the planning (diary management) and execution of meetings with existing and prospective licensees as well as retailers. </li><li> Day to day operational tasks such as mailings and archiving (product development submissions and deal memos/contracts) </li><li> Raise PO’s and process invoices </li><li> Raising NDA requests</li><li> Carrying out miscellaneous administrational tasks </li></ul><p> <strong>KNOWLEDGE, SKILLS AND EXPERIENCE: </strong></p><p>The successful candidate must possess the following attributes:- </p><ul><li> Enthusiastic and self motivated </li><li> An extremely competent and capable administrator with outstanding organisational skills. </li><li> High attention to detail with the ability to produce accurate reports </li><li> Ability to work efficiently and in a team </li><li> Able to communicate effectively with internal and external customers </li><li> Flexible approach to work with willingness to take on extra responsibilities outside the remit of the job description </li><li> Ability to multi-task and prioritise with minimal supervision </li><li> Motivated to carry out routine administrative tasks </li><li> Able to handle sensitive information professionally and maintain confidentiality</li><li>Extremely proficient in Word, Excel, PowerPoint and Outlook</li></ul>
            <p></p>

<div><div>Our Rovio Marketing function is looking for a Player Support Manager. You play a key role in facilitating communication between game teams and our players. You will collaborate closely with different stakeholders and manage Player Support projects that align with our strategy. Within this role, a successful PS manager will act as the voice of our players, providing players with experiences that drive deeper engagement and higher retention, both through working directly with players and developers and as a champion of the craft across the studio. </div><div><br /></div><div>The PS team is currently distributed over two sites: Finland and Sweden. We are working in hybrid mode, where we work some days from the office and some days from home. The frequency of how often you work from the office will depend on the nature of your tasks (e.g., meeting stakeholders in person) and your preference. In addition, there will also be travel required to collaborate within the team and manage stakeholders.</div><div><br /></div><div>Please submit both your CV as well as a <b>cover letter</b>. </div></div><div><div><h3>How you will spend your time:</h3><ul><ul><li>Define, execute and own the Player Support operations for multiple titles and/or projects; act as the go-to-person and representative of the craft</li><li>Work closely with stakeholders across the craft and studio to align and plan around overall player experience, player communication and player sentiment around our portfolio</li><li>Manage circular communication of knowledge regarding bugs, UX and the product roadmap between developers and players / Player Support agents. Assist backlog prioritisation, especially related to game or feature design, based on user feedback and data analysis</li><li>Represent players within game teams or the studio to contribute to continuous improvement of both game and business KPIs</li><li>Be the driving force that ensures Player Support best practices are incorporated across our portfolio; evaluate and benchmark current standards, while always looking to improve</li><li>Support your team members in crafting and executing strategies for player facing activities, but also act as a coach and mentor when necessary</li><li>Equip our outsourcing partners with knowledge and set them up for success, both in day-to-day operations and with a view to long-term sustained excellence</li><li>Continuously looks for synergies with other crafts across the studio and beyond, building a wholistic picture of our Player Support operations and where we position ourselves in the industry</li><li>Understand industry trends in PX and how they relate to Rovio games so that we can anticipate and plan for future needs by bringing proactive improvements and solutions to relevant roadmaps</li><li>Launch initiatives from scratch when needed, understanding the bottlenecks and risks along the way and how to circumvent them. Join forces with other crafts and main stakeholders in the company when needed</li></ul></ul></div></div><div><div><h3>Who we think will do great in this role has:</h3><ul><ul><li>Ability to process, analyze and efficiently communicate complex ideas in relatable terms with different stakeholders </li><li>Fluent working with Player Support tools, methodologies, and processes</li><li>Understands the fundamentals of marketing, community management, game design &amp; production, analytics, business and project management</li><li>Understands the impact of player experience and Player Support operations on game and business KPIs </li><li>Project management experience (highly regarded!)</li><li>Proven seniority within a Player Support role and experience in helping less senior Player Support talent grow professionally</li><li>Skilled to work in multicultural environments, be empathic, culturally aware and has strong conflict management skills</li><li>A passion for player experience and Player Support, in particular,</li><li>A proactive drive to improve the craft, our ways of working and yourself</li><li>Exceptional verbal and written English skills</li></ul></ul></div></div><div><div><h3>We’d love if you have some of these:</h3><ul><ul><li>SQL knowledge to run queries </li><li>Understanding of SDKs and APIs </li><li>Knowledge of moderation tooling and best practices</li><li>Experience building Player Support KPI dashboards and reporting</li><li>A passion for gaming</li><div><br /></div><div>Please note that there is no one “perfect” candidate and we don’t expect applicants to meet 100% of the qualifications. If this position resonates with you, we hope you will apply even if you don't believe you tick all the boxes. You may be the person we’re looking for!</div></ul></ul></div></div><div><div><h3>Recruitment process:</h3><ul><ul><li><b>First meeting: </b>You will meet the TA Partner to get acquainted and learn more about Rovio and the specifics of the role</li><li><b>Call with a Hiring manager: </b>We will dive deeper into your skills and background, and also discuss what motivates you </li><li><b>Assignment </b>related to Player Support scenarios</li><li><b>Final round: </b>There will be two separate interviews so we can get a clear overview of your skills and how you would fit with our working culture. During one interview, you will be invited to meet a member of the game team. In the other interview, you will meet with senior stakeholders outside the Player Support and game team.</li></ul></ul></div></div><div><div><b>About the Marketing Function </b></div><div><br /></div><div>Mixing the world-class expertise of six different crafts – Product Marketing, User Acquisition, User Experience Research, Market Intelligence, Marketing Video Production, and Player Experience, our team’s main mission is to fuel the growth of our games portfolio. Largely embedded within game teams and in close collaboration with a large variety of stakeholders, our role is to identify, anticipate and make sure to satisfy our target audiences’ needs and wants. We do this across all touchpoints – from early research on new concepts, to how we reach out to millions of players through our marketing campaigns, or to how we engage them through our social networks and other discussion platforms.</div><div><br /></div><div>#LI-Hybrid</div><div><br /></div><div><b>---</b></div><div>We welcome applicants to use the name they want to be addressed by in the application form, regardless of whether it is their legal name.</div><div><br /></div><div><b>What to expect when you join us</b></div><div><b>Meet the Rovians</b></div><div><b>About Rovio</b></div></div><div>Apply for this job</div>

<div><div>Établi à Montréal, Reflector, une compagnie du groupe Bandai Namco, est un studio de divertissement œuvrant avec les meilleurs talents et produisant du contenu engageant pour des publics du monde entier. À l’aide d’une approche transmédia focalisant d’abord sur la création d’univers narratifs, l’entreprise arrive à créer des propriétés originales engageantes qui interpellent les adeptes sur de multiples plateformes. </div><div><br /></div><div><b>SOMMAIRE </b></div><div><br /></div><div>Le/la directeur.trice de l'impartition relève du chef des finances et est une personne clé dans tous les mandats d'impartition du studio, principalement dans le contexte de la production de jeux vidéo. Il/elle travaillera en collaboration avec plusieurs équipes de Reflector afin d'optimiser les stratégies et les processus d'impartition principalement au niveau de la main d’œuvre. </div></div><div><div><h3>RESPONSABILITÉS </h3><ul><ul><li>Construire et mettre en œuvre une approche stratégique d'externalisation tout en travaillant en étroite collaboration avec les parties prenantes du développement de jeux ; </li><li>Aligner les actions à court terme avec les futurs besoins et la vision du studio ; </li><li>Définir la portée appropriée des composants d'externalisation sur tous les projets du studio, en considération des coûts, de la qualité, du temps et de la disponibilité des ressources internes en collaboration avec les gestionnaires de projets ; </li><li>Revoir et améliorer les processus à partir de la définition du mandat jusqu’à l'acceptation des livrables en passant par les outils de gestion, les documents et les étapes d'approbation ; </li><li>Valider la clarté et la précision des mandats en travaillant en étroite collaboration avec toutes les parties prenantes pour minimiser le gaspillage et maximiser l'efficacité ; </li><li>Sélectionner les meilleurs partenaires d'impartition grâce à des processus de sélection diligents ; </li><li>Orienter les communications et entretenir des relations saines avec les fournisseurs actuels et potentiels ; </li><li>Collaborer avec le service des finances pour élaborer, suivre et respecter les budgets d'impartition tout en négociant les meilleurs taux et conditions possibles ; </li><li>Collaborer avec le service juridique interne pour définir les clauses contractuelles et veiller à leur respect. </li></ul></ul></div></div><div><div><h3>QUALIFICATIONS</h3><ul><ul><li>8 ans d'expérience dans des rôles de production ou d'approvisionnement dans l'industrie du jeu vidéo ;  </li><li>Baccalauréat en administration des affaires ou autres; </li><li>Expertise de collaboration directe avec les fournisseurs ou les sous-traitants ; </li><li>Axé sur les solutions et capable de faciliter efficacement la communication entre les différentes parties prenantes, y compris la haute direction ; </li><li>Sens aigu des affaires et compétences éprouvées en matière de réseautage et de négociation ; </li><li>Compétences démontrées en analyse et en organisation ; </li><li> Solide intérêt pour l'amélioration des processus et l'approche systémique. </li></ul></ul></div></div><div><div>-</div></div><div>Apply for this job</div>

<div><div>Headquartered in Montreal, Reflector, a company of the Bandai Namco group, is a new breed of studio working with top talents to create high-quality, compelling content for global audiences. By employing a true transmedia approach, where content is built outwards from fully fleshed “Storyworlds”, the company is able to tell richer, deeper stories that connect with fans everywhere. </div><div> </div><div><b>SUMMARY</b> </div><div> </div><div>The Outsourcing Director reports to the CFO and isa key person in all of the studio's outsourcing mandates, mainly in the context of video game production. He/she will work in collaboration with many teamsat Reflector to optimize the outsourcing strategies and processes. </div></div><div><div><h3>RESPONSIBILITIES</h3><ul><ul><li>Build and implement a strategic approach toward outsourcing while working closely with the game development stakeholders; </li><li>Align short term actionswith future global needs and studio vision;  </li><li>Define the proper scope of outsourcing components on all projects across the studio, in regard to cost, quality,time, and availability of internal resources in collaboration with projects owners; </li><li>Review and improve processes from the mandate definition to the deliverable acceptance trough managementtools, documents and approval gates; </li><li>Validate the clarity and precision of the mandates by working closely with all stakeholdersto minimize waste and maximize efficiency; </li><li>Select the best outsourcing partners trough diligent selection processes; </li><li>Lead communications and maintain healthy relationships with current and prospective suppliers; </li><li>Collaborate with the finance department to elaborate, track and respect outsourcing budgets while negotiating the best rates and conditions possible; </li><li>Collaborate with the internal legal department to define contract terms and ensure their respect. </li></ul></ul></div></div><div><div><h3>QUALIFICATIONS</h3><ul><ul><li>8 years' experience in production or procurement roles in the video game industry; </li><li>Expertise in direct collaboration with suppliers and sub-contractors;</li><li>Solution driven and able to facilitate communication efficiently across different stakeholders including top management;</li><li>Strong business acumen and proven networking and negotiation skills; </li><li>Demonstrated analytical and organisation skills;</li><li>Profund interest for process improvement and systemic approach.</li></ul></ul></div></div><div><div>-</div></div><div>Apply for this job</div>

<div><div>Is your dream job missing from our list of vacancies? You can still send us your unsolicited application, and we will keep it on file for future reference.</div></div><div>Apply for this job</div>

<div><div>We are looking for a highly motivated <b>Help Desk Technician</b> to join us in our Frankfurt, Germany based studio.</div></div><div><div><h3>Responsibilities</h3><ul><ul><li>Perform PC troubleshooting</li><li>Determine the best solution based on the issue and details provided by the user</li><li>Hardware monitoring, configuration and support</li><li>Windows software support and deployment</li><li>Creating and maintaining the documentation</li><li>Level 1 user support</li></ul></ul></div></div><div><div><h3>Requirements</h3><ul><ul><li>Experience as a help desk technician or other IT support role</li><li>Tech savvy with working knowledge of office automation products and remote control</li><li>Good understanding of computer systems</li><li>Ability to diagnose and resolve technical issues</li><li>Proficiency in English</li><li>Good communication skills</li><li>Problem solving mindset</li><li>Willing and able to relocate to Frankfurt am Main area, Germany.</li></ul></ul></div></div><div><div><h3>Pluses</h3><ul><ul><li>MacOS and Linux knowledge</li><li>Experience with Microsoft Office 365</li><li>Experience with Active Directory</li></ul></ul></div></div><div><div><b>What you can expect from us</b></div><div> </div><div><b>Career Path </b></div><div>Your professional development is important to us, so we have laid out a career plan to help you progress towards your goals and objectives. </div><div> </div><div><b>Company Apartment </b></div><div>To help you get settled, we provide you with a fully furnished company apartment during your first three months in Frankfurt.* </div><div> </div><div><b>Relocation Support </b></div><div>We offer a relocation budget and full coverage of flights to Frankfurt for you and your family. </div><div>You can expect extensive assistance with settling into Germany (e.g. setting up appointments with banks, government agencies, schools, landlords, finding apartments etc.).* </div><div><b>            </b></div><div><b>Public Transport Pass </b></div><div>Discover Frankfurt by bus, tram and metro – free of charge.* </div><div> </div><div><b>Gym Card </b></div><div>A healthy body is a healthy mind. We offer a membership at the premium gym chain Fitness First in Germany. Work out, join group fitness classes, or relax in the wellness facilities.</div><div> </div><div><b>International Environment </b></div><div>We truly embody diversity at Crytek. With employees from over 42 different countries, we define ourselves by our cultural diversity. </div><div> </div><div><b>German Classes </b></div><div>Understanding the local culture will make your stay abroad more enjoyable, and Crytek supports that by offering German language courses for you and your family. </div><div>  </div><div><b>Vacation Days </b></div><div>At our Frankfurt office you can enjoy 24 days of vacation per year, and every 2 years you get 1 more (up to a maximum of 28 days). You will also have on average 10 public holidays on top of the days you take off. If you are working from another country, local standards apply.</div><div>  </div><div>*only applicable to employees in Frankfurt. </div></div><div>Apply for this job</div>

<div><div>Für unser Office/HR-Team in unserer Zentrale in Frankfurt suchen wir ab sofort einen Büroassistent Front Desk / Rezeptionist (m/w/d). Du repräsentierst das Unternehmen als erste Anlaufstelle für unsere internationalen Besucher und Mitarbeiter. Idealerweise verfügst du über eine positive Ausstrahlung, ein sicheres Auftreten, einen Blick für Details und die Bereitschaft, anderen zu helfen. Dies ist die ideale Stelle für eine/n Empfangsmitarbeiter/in mit Berufserfahrung. </div></div><div><div><h3>Aufgaben</h3><ul><ul><li>Entgegennahme, Weiterleitung und Weitergabe von Telefonnachrichten sowie Entgegennahme von Nachrichten </li><li>Begrüßung, Betreuung und/oder Weiterleitung internationaler Besucher </li><li>Zusammenarbeit mit HR</li><li>Sicherstellung der Einhaltung der Gästeroutine</li><li>Mithilfe bei der Vorbereitung von Sitzungen/Besprechungsräumen</li><li>Beantwortung von Fragen des Publikums </li><li>Entgegennahme und Sortierung von Post und Lieferungen</li><li>Planung von Terminen</li><li>Allgemeine administrative und bürotechnische Unterstützung</li><li>Bestellung von Lebensmitteln und anderem Büromaterial</li><li>Regelmäßige weitere administrative Tätigkeiten</li></ul></ul></div></div><div><div><h3>Anforderungen</h3><ul><ul><li>Ausgezeichnete persönliche Präsentation und zwischenmenschliche Fähigkeiten</li><li>Ausgezeichnete mündliche und schriftliche Kommunikationsfähigkeiten in Deutsch und Englisch</li><li>Kontaktfreudige Persönlichkeit und Fähigkeit, jede Aufgabe zu bewältigen</li><li>Fähigkeit, Beziehungen innerhalb des Unternehmens aufzubauen, Teamfähigkeit, Serviceorientierung</li><li>Kenntnisse von administrativen und bürotechnischen Abläufen sowie Verwaltung von Informationen</li><li>Kenntnisse im Umgang mit Computern und relevanten Softwareanwendungen wie MS Office / Outlook</li><li>Gute organisatorische Fähigkeiten </li><li>Liebe zum Detail</li><li>Initiative und Zuverlässigkeit</li><li>Stressresistenz</li><li>Eigenmotivation und Eigeninitiative </li><li>Diskretion</li><li>Interesse an der Branche</li><li>Bereitschaft, vor Ort in unserem Office in Frankfurt zu arbeiten</li></ul></ul></div></div><div><div><h3>Wir bieten</h3><ul><ul><li>Herausfordernde und abwechslungsreiche Aufgaben</li><li>Ein moderner Arbeitsplatz in der Spielebranche</li><li>Ein internationales und kreatives Team</li><li>Job Ticket</li><li>Fitness Studio Mitgliedschaft</li></ul></ul></div></div><div><div><b>What you can expect from us</b></div><div><br /></div><div><b>Home Office </b></div><div>Work-life balance is not just a hollow term for us. At Crytek, we offer you the option to either work from home or in our studio. </div><div> </div><div><b>Career Path </b></div><div>Your professional development is important to us, so we have laid out a career plan to help you progress towards your goals and objectives. </div><div> </div><div><b>Company Apartment </b></div><div>To help you get settled, we provide you with a fully furnished company apartment during your first three months in Frankfurt.* </div><div> </div><div><b>Relocation Support </b></div><div>We offer a relocation budget and full coverage of flights to Frankfurt for you and your family. </div><div>You can expect extensive assistance with visa, work permits, and communication with authorities during the relocation process, as well as help settling into Germany (e.g. setting up appointments with banks, government agencies, schools, landlords, finding apartments etc.).* </div><div><b>            </b></div><div><b>Public Transport Pass </b></div><div>Discover Frankfurt by bus, tram and metro – free of charge.* </div><div> </div><div><b>Gym Card </b></div><div>A healthy body is a healthy mind. We offer a membership at the premium gym chain Fitness First in Germany. Work out, join group fitness classes, or relax in the wellness facilities.</div><div> </div><div><b>International Environment </b></div><div>We truly embody diversity at Crytek. With employees from over 42 different countries, we define ourselves by our cultural diversity. </div><div> </div><div><b>German Classes </b></div><div>Understanding the local culture will make your stay abroad more enjoyable, and Crytek supports that by offering German language courses for you and your family. </div><div>  </div><div><b>Vacation Days </b></div><div>At our Frankfurt office you can enjoy 24 days of vacation per year, and every 2 years you get 1 more (up to a maximum of 28 days). You will also have on average 10 public holidays on top of the days you take off. If you are working from another country, local standards apply.</div><div>  </div><div>*only applicable to employees in Frankfurt. </div></div><div>Apply for this job</div>

<p>At Wizards of the Coast, we connect people around the world through play and imagination. From our genre-defining games like Magic: The Gathering® and Dungeons &amp; Dragons® to our growing multiverse, we continue to innovate and build new ways to foster friendship and connection. That’s where you come in!</p>
<p>We are looking for a Japanese bilingual <strong>Operations Specialist</strong> to join our Duel Masters Studio to help us with various aspects of projects related to the brand that is exclusively developed for the Japanese market. This role will function as a liaison between our Japanese partners and the internal teams by coordinating deliveries of products and promotional items, updating product specs, setting up prices, and crafting and supervising the marketing budget. Duel Masters is co-owned with Japanese media companies, and this role connects with multiple contacts in Japan on the daily basis via emails and conference calls.</p>
<p>This person will have strong skills in multi tasking, communication, and customer service. This role needs to build positive relationships with both internal and external partners, understanding and advocating the needs of all the parties involved with the projects.</p>
<h2><strong>What You'll Do:</strong></h2>
<ul>
<li>Set up products in the system after collecting vital information from multiple stakeholders.</li>
<li>Communicate product specs and prices to the Japanese distributor, and process orders.</li>
<li>Coordinate deliveries with the internal production and logistic teams and the vendors in Japan.</li>
<li>Facilitate to solve any issues raised by the distributor regarding deliveries and QC.</li>
<li>Build plans and schedule for promotional items and track the annual marketing budget.</li>
<li>Acquire information needed to create packaging from the distributor.</li>
<li>Mediate payment processes between the company and the partners in Japan.</li>
</ul>
<h2><strong>What You'll Bring:</strong></h2>
<ul>
<li>2+ years of experience in the Japanese culture and workforce.</li>
<li>Strong verbal and written communication in Japanese and English.</li>
<li>Proficiency in Microsoft Office (Word, Excel, and Power Point).</li>
<li>Multi-tasking and time-management skills, with the ability to prioritize tasks.</li>
<li>Understanding of general finance and budgeting.</li>
<li>Ability to build consensus and relationships among the partners and members of other departments.</li>
<li>Able to manage multiple documents with attention to details.</li>
<li>Result driven approach.</li>
</ul>
<h2><strong>Nice to Have:</strong></h2>
<ul>
<li>Familiarity with consumer products.</li>
</ul>
<h2><strong>We are an Equal Opportunity / Affirmative Action Employer</strong></h2>
<p>The above is intended to describe the general content of and the requirements for satisfactory performance in this position. It is not to be construed as an exhaustive statement of the duties, responsibilities, or requirements of the position.</p>
<p>We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you are selected to move forward in our application process and need to request an accommodation, please let your recruiter or coordinator know.</p>

    <div><div><div><p>In compliance with local law, we are disclosing the compensation range for this role. The range listed is just one component of Wizards of the Coast’s total compensation package for employees. Employees may also be eligible for annual and long-term incentives. In addition, Wizards of the Coast provides a variety of benefits to employees. Here’s a look at what your benefits package may include: Medical, Dental &amp; Vision Insurance, Paid Vacation Time &amp; Holidays, Generous 401(k) match, Paid Parental Leave, Volunteer Program, Employee Giving &amp; Matching Gifts Programs, Tuition Reimbursement, Product Discounts, and more.</p></div><div>Compensation Range</div><div>$68,320—$121,320 USD</div></div></div>

<p><strong>VGW is a fast-growing technology company and creator of market-leading online social games. With offices across Australia, San Francisco, Toronto, Malta and the Philippines we are on a mission to</strong><strong> be the biggest gaming company in the world!</strong></p>
<p><strong>Due to major growth we are expanding our PTS team in Manila and currently looking for a Returns and Chargeback Shift Supervisor to join the team. </strong></p>
<p>The Returns and Chargeback Shift Supervisor is responsible for ensuring the company complies with its outside regulatory requirements and internal policies and coordinating with key stakeholders to ensure business-critical and end-user critical metrics are considered.</p>
<p> </p>
<p><strong>Key responsibilities will include:</strong></p>
<ul>
<li>Perform Shift Support &amp; Management</li>
<li>Review escalations and concerns</li>
<li>Perform Shift Monitoring</li>
<li>Escalate any system or tool issues</li>
<li>Provides additional operational support as needed</li>
<li>Prepares EOD reports on team performances and challenges faced</li>
<li>Perform Ad hoc Task</li>
<li>Other deliverables and outcomes as directed by the COMPANY from time to time</li>
</ul>
<p> </p>
<p><strong>What you will bring to the role:</strong></p>
<ul>
<li>Proven ability to maintain professional relationship both internally and externally</li>
<li>Excellent communication skills both oral and written</li>
<li>A subject matter expert on the returns and chargeback process within the department and therefore are expected to be a collaborator of information, knowledge, and guidance</li>
<li>A strong team player and will work with fellow shift supervisors, along with other members of management to keep all work compliant with all relevant laws and regulations</li>
<li>Ensures high standards, initiative, and professionalism </li>
<li>Will ensure all members are on task, and that the team is operating smoothly</li>
</ul>
<p> </p>
<p><strong>About VGW</strong></p>
<p>VGW has been disrupting the online gaming world since 2010 and we're only getting started. We've assembled an incredibly talented global team who bring their passion, energy and expertise to build games that people love. </p>
<p>At VGW, we have a modern approach to getting work done and a focus on creating an environment where amazing people can do amazing work. That means giving you the flexibility you need, providing spaces that will keep you comfortable and finding opportunities for you to keep learning and growing.</p>
<p>Find out more at www.vgw.co</p>
<p>If you want to join a team that does things differently apply today and we look forward to seeing what you can bring to our team.</p>

    

    <div><p>Privacy Policy</p></div>

<p><strong>VGW is a fast-growing technology company and creator of market-leading online social games. With offices across Australia, San Francisco, Toronto, Malta and the Philippines we are on a mission to</strong><strong> be the biggest gaming company in the world!</strong></p>
<p><strong>Due to major growth we are expanding our PTS team in Manila and currently looking for a PTS Support Team Lead to join the team. </strong></p>
<p>The PTS Support Team Lead is responsible for overseeing the team’s performance, adherence to KPIs/other objectives while handling administrative tasks and performing frontline day to day analysis and tasks. He/She is expected to effectively use various tools to generate reports and understand the team’s performance.  He/She is expected to inform the Operations Manager of any concerns that have arisen or experienced by the team regularly.</p>
<p> </p>
<p><strong>Key responsibilities will include:</strong></p>
<ul>
<li>Perform Account Handling &amp; Escalations</li>
<li>Oversight of Team Performance against KPIs and/or other objectives</li>
<li>Support the implementation of strategic plans</li>
<li>Perform Operational Support</li>
<li>Perform Administrative task and scheduling</li>
<li>Perform ad hoc projects and tasks</li>
<li>Other deliverables and outcomes as directed by the COMPANY from time to time</li>
</ul>
<p> </p>
<p><strong>What you will bring to the role:</strong></p>
<ul>
<li>Any Payments, Audit, Investigations, Risk management, Compliance, and Anti-fraud team lead related professional experience (fraud prevention, fraud detection, fraud investigation, and other anti-fraud initiatives) would be excellent</li>
<li>Proven ability to maintain professional relationships internally and externally</li>
<li>Excellent communication skills both verbal and written </li>
<li>Has the ability to work well and collaborate with others</li>
<li>An eye for detail and desire to ensure that everything possible is done to reach the highest of standards</li>
<li> Ensures high standards, initiative, and professionalism</li>
</ul>
<p> </p>
<p><strong>About VGW</strong></p>
<p>VGW has been disrupting the online gaming world since 2010 and we're only getting started. We've assembled an incredibly talented global team who bring their passion, energy and expertise to build games that people love. </p>
<p>At VGW, we have a modern approach to getting work done and a focus on creating an environment where amazing people can do amazing work. That means giving you the flexibility you need, providing spaces that will keep you comfortable and finding opportunities for you to keep learning and growing.</p>
<p>Find out more at www.vgw.co</p>
<p>If you want to join a team that does things differently apply today and we look forward to seeing what you can bring to our team.</p>

    

    <div><p>Privacy Policy</p></div>

<p><strong>VGW is a fast-growing technology company and creator of market-leading online social games. With offices across Australia, San Francisco, Toronto, Malta and the Philippines we are on a mission to</strong><strong> be the biggest gaming company in the world!</strong></p>
<p><strong>Due to major growth we are expanding our PTS team in Manila and currently looking for an Anti-fraud Shift Supervisor to join the team. </strong></p>
<p>The Anti-fraud Shift Supervisor is responsible for ensuring the company complies with its outside regulatory requirements, and internal policies and coordinating with key stakeholders to ensure business-critical and end-user critical metrics are considered.</p>
<p> </p>
<p><strong>Key responsibilities will include:</strong></p>
<ul>
<li>Perform Shift Support &amp; Management</li>
<li>Review escalations and concerns</li>
<li>Perform Shift Monitoring</li>
<li>Escalate any system or tool issues</li>
<li>Provides additional operational support as needed</li>
<li>Prepares EOD reports on team performances and challenges faced</li>
<li>Perform Ad hoc Task</li>
<li>Other deliverables and outcomes as directed by the COMPANY from time to time</li>
</ul>
<p> </p>
<p><strong>What you will bring to the role:</strong></p>
<ul>
<li>Proven ability to maintain professional relationship both internally and externally</li>
<li>Excellent communication skills both oral and written</li>
<li>A subject matter expert on the anti-fraud process within the department and therefore are expected to be a collaborator of information, knowledge, and guidance</li>
<li>A strong team player and will work with fellow shift supervisors, along with other members of management to keep all work compliant with all relevant laws and regulations</li>
<li>Ensures high standards, initiative, and professionalism </li>
<li>Will ensure all members are on task, and that the team is operating smoothly</li>
</ul>
<p> </p>
<p><strong>About VGW</strong></p>
<p>VGW has been disrupting the online gaming world since 2010 and we're only getting started. We've assembled an incredibly talented global team who bring their passion, energy and expertise to build games that people love. </p>
<p>At VGW, we have a modern approach to getting work done and a focus on creating an environment where amazing people can do amazing work. That means giving you the flexibility you need, providing spaces that will keep you comfortable and finding opportunities for you to keep learning and growing.</p>
<p>Find out more at www.vgw.co</p>
<p>If you want to join a team that does things differently apply today and we look forward to seeing what you can bring to our team.</p>

    

    <div><p>Privacy Policy</p></div>

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