Account Manager

Role Overview

The Account Manager is the primary post-sales partner for clients and agencies, responsible for turning closed deals into high-performing, long-term partnerships. This role owns campaign execution, technical onboarding, continuous optimization, custom reporting, billing and identifying organic upsell and renewal opportunities.

You Will:

Post-Sale Onboarding & Launch:

• Lead client kick-off calls and gather creative assets.
• Set up campaigns in Roblox's ad management systems and ensure seamless launch workflows.

Campaign Management & Optimization:

• Monitor daily campaign pacing and target performance metrics (e.g., VCR, engagement, ROI, CTR).
• Execute real-time optimizations so campaigns meet or exceed client KPIs.

Client Relationship Management:

• Serve as the day-to-day point of contact for agency media planners, buyers, and brand managers.
• Deliver high-touch customer support throughout the campaign lifecycle, including proactive campaign updates.

Data & Performance Insights:

• Synthesize performance data into insights and mid-campaign performance checks.
• Build post-campaign wrap-up presentations (QBRs/PCRs).

Upsells & Renewals:

• Identify campaign performance wins to pitch mid-flight upsells and incremental budget allocations.
• Prepare renewal proposals with the Sales Lead and present them to the client.

Cross-Functional Operations:

• Partner with Ad Ops, Sales, Billing, Product, Policy, Measurement, and Trust & Safety to resolve technical issues and manage policy compliance.
• Capture relevant client feedback and ensure clean invoicing.

You Have:

• 6-8 years of experience in account management, client success, ad operations, or campaign management in digital advertising or media.
• Experience managing live campaigns, including pacing, optimization, and performance against KPIs such as VCR, engagement, CTR, and ROI.
• Familiarity with digital ad platforms and campaign setup, tracking, and reporting tools.
• Ability to turn performance data into clear insights and client-ready presentations such as QBRs or post-campaign reports.
• Strong relationship management skills with agency media planners, buyers, and brand managers.
• Experience identifying upsell and renewal opportunities and partnering with Sales to close them.
• Excellent organizational skills and attention to detail, with the ability to manage multiple campaigns at once.
• Strong communication skills; able to work with Ad Ops, Billing, Product, Policy, and Measurement partners.

You May Also Have:

• Bachelor's degree in a related field (e.g., Marketing, Business, Data Analytics).
• Experience in the media or advertising industry.
• Basic SQL or experience working with data platforms.