Technical Support Specialist

Company Description

To create revolutionary, story-driven RPGs which go straight to the hearts of gamers — this is our mission. Want to dive deeper into our company’s culture? Explore our social media and check out our YouTube channel and Beyond the Game Blog where we share behind-the-scenes insights and stories direct from our team members!

Job Description

Our Technical Support team helps connect player experiences with the teams working on our games. We support players, investigate reported issues, and turn player feedback into relevant insights for teams across the studio. We're looking for a Technical Support Specialist who enjoys solving problems, digging into technical challenges, and helping players get the most out of their gaming experience.

In this role, you'll work directly with players to resolve technical and gameplay-related issues, investigate complex cases, and identify trends that help us better understand the challenges our community faces. You'll also collaborate with teams across the studio, turning player feedback and your findings into valuable insights that support improvements to our games and the overall player experience.

We're looking for someone who's curious, analytical, and comfortable tackling unfamiliar problems. You'll thrive in this role if you enjoy investigating how things work, asking the right questions, and finding practical solutions. Clear communication, teamwork, and a willingness to learn are just as important as technical knowledge.

Daily responsibilities

• Supporting players with a wide range of technical and gameplay-related issues, including complex cases that require deeper investigation.
• Investigating reported problems using internal tools, documentation, testing, and independent research.
• Identifying recurring issues, emerging trends, and high-impact problems, and ensuring they're properly documented, prioritised, and escalated.
• Developing and improving troubleshooting solutions, internal knowledge resources, player-facing support content, and team workflows.
• Collaborating with teams across the studio, including development, legal, and communications, to share insights and help resolve player issues.
• Sharing knowledge, providing guidance, and supporting less experienced team members with challenging cases.
• Managing your workload effectively while maintaining high standards of communication and documentation.
• Continuously expanding your knowledge of our games, platforms, tools, and internal processes.
• Bringing CD PROJEKT RED's values into your everyday work and collaboration.

Qualifications

• At least 3 years of experience in technical support, customer support, community support, or similar roles involving problem-solving, investigation, and direct interaction with customers or users.
• Excellent written and verbal communication skills in English, with the ability to explain technical information clearly and concisely.
• Strong analytical and problem-solving skills, with a methodical approach to investigating complex or unfamiliar issues.
• Genuine interest in video games and a desire to understand the player experience.
• Ability to gather and evaluate information, recognise patterns, test assumptions, and draw well-supported conclusions.
• Good judgement when prioritising tasks based on urgency, player impact, and available information.
• Strong collaboration skills and confidence working with people from different disciplines.
• Willingness to share knowledge, provide constructive feedback, and support colleagues.
• Attention to detail and the ability to document findings clearly and accurately.
• Good understanding of PC hardware and software troubleshooting.

Nice to have

• Experience with ticketing systems, bug-tracking tools, game testing, modding, moderation, or supporting players in gaming communities.
• Knowledge of additional languages, particularly French, German, Spanish, Brazilian Portuguese, Chinese, or Eastern European languages.

How to Apply

Please attach your CV and cover letter in English as a single file. We’d like to hear more about what interests you about this role, why you’d like to join our Technical Support team and briefly on your gaming background. At the end of your cover letter, please include a brief 1–2 sentence explanation of the difference between a game remake and a remaster.

Applications without the required attachments will not be considered.

Additional Information

Working mode

• In-office in a hybrid or full-time capacity in Warsaw, Poland. Relocation is required.

Relocation Support

• Relocation package — flight ticket, company apartment for your first month, relocating your pet and family, shipping your belongings.
• Relocation assistance — processing your legalization operations for you and  tax settlements — all you need to feel right at home is taken care of.
• Polish lessons for foreign employees — and for your spouse or partner, too.

Health & Well-Being

• Private medical healthcare — a selection of medical plans with dental care and unlimited rehabilitation to choose from, which are also accessible for your partner and relatives.
• Life insurance — comprehensive pension and insurance plans to protect you and your loved ones.
• Annual screenings for cancer prevention covered by the company.
• Psychological and psychiatrist care — free mental health support and various well-being initiatives.
• Sports card — gain access to a wide number of sporting and fitness facilities across the city.
• Menstrual leave — employees who menstruate can take one extra day off when experiencing period pain.
• RED Parents Network — support for working parents, including childcare benefits, and family-friendly events.
• RED Summer Camp for Kids — a fun summer program for children aged 5–12, majoritively paid by the company.
• Paid Leave — from 20 to 26 days of holiday per year, and paid sick leave.

Perks & Professional Growth

• A welcome pack filled with goodies — to help you feel right at home once you join the team.
• Trainings, lectures, and courses — workshops and trainings for each employee, knowledge-sharing initiatives, online tutorials, and e-learning classes are all available. There’s always something to learn!
• REDs have access to the cafeteria platform through which they can receive subscription benefits, additional medical packages or vouchers and codes to shops, cinemas, and public transport reimbursement.
• Gifts for newborn rebels and regular chances to nab some cool swag!

Social Activities & Life in the Office

• Dog-friendly office — dog owner? Bring your pooch with you and look after them while working! There’s always a furry friend or two to meet at the studio.
• Social events — we host regular gatherings at the studio where we can all unwind, play games, and just have some fun together.
• Healthy selections — ​​canteens.
• Truly international working environment — a chance to meet and work with a diverse selection of people from all around the world.
• Sustainability is an ongoing commitment for us, and our campus has  electric car charging points, green zones, and much more. Read all about it on our Beyond the Game Blog.
• A designated space for your bicycle, as well as bicycle repair equipment and showers available whenever you need them.
• An onsite, well-equipped gym with a climbing wall, daily Gym Assistant support, and yoga and boxing classes.
• No dress-code — we like to keep it casual.

Estimated pay range for this position: 9 200 - 12 700 PLN gross monthly. Final offers are dependent on job-related factors like experience and qualifications. 
Type of contract: Employment Contract ("Umowa o pracę").

If you've observed any irregularities (i.e. legal or ethical violations) in our recruitment process, please click here to report them anonymously.

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