Skydance Interactive
Summary
Skydance Animation is seeking a Systems Support Technician Junior with at least 2 years of professional experience in IT departments. The role involves managing tickets/incidences and customer requests, maintaining and managing Windows 10 and Rocky Linux, performing installation, support, and maintenance of servers, computer systems, and wireless and local area networks, and solving, managing, and documenting customers' queries, tickets, and requests. The ideal candidate should have experience in logging tools and ticketing management, design, installation, diagnosis, and maintenance of local area networks, wireless networks, network electronics, and IT security, and knowledge and experience in different OS. Skydance is an equal opportunity employer committed to building and fostering a diverse, equitable, and inclusive workforce.
Job description
Skydance offers a dynamic, inclusive, and ever-evolving culture where innovative ideas are welcomed, and growth fostered. The partnership between unique creativity and technological advancements are demonstrated within each pillar of the company. At the heart of it all is a commitment to boldly entertaining and relevant storytelling.
While all Animation studios look to hire people who are creative and hard-working, Skydance Animation is specifically looking for pioneers who seek to push the limits of what the world’s most collaborative art form can achieve, and to give those pioneers the space and the resources to build a new studio that’s doing something different.
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As a Systems Support Technician junior you will be responsible for maintaining and managing tickets/incidences and customer requests.
Responsibilities
- Manage Windows 10 and Rocky Linux (users, permissions, policies, local storage, Install apps…).
- Perform the installation, support, and maintenance of the servers, computer systems, and wireless and local area networks.
- Perform the installation, configuration, layout, and maintenance of hardware and software equipment.
- Solve, manage and document customers’ queries, tickets, and requests and develop other departmental administrative tasks.
- Solve most tickets in the first contact and otherwise escalate it.
- Configure mobile devices.
- Perform scripts in different languages (Power Shell, Python, and VB Script) to improve and maintain the environment.
- Test internal developments.
- Monitor and update the inventory of hardware and software.
- Ensure that you meet the quality standards required for the support service.
- Collaborates with other team members when it’s necessary.
- Follows supervisor’s and lead's guidance.
Requirements
- At least 2 years of professional experience in IT departments.
- Experience with logging tools and ticketing management.
- Experience in design, installation, diagnosis, and maintenance of local area networks, wireless networks, network electronics, and IT security.
- Knowledge and experience in the integration of new applications and new hardware in user’s equipment and inventory maintenance.
- Knowledge and experience in different OS: LINUX (Rocky, CentOS, , Ubuntu), OS X, Windows, Windows Server.
#Animation
Skydance is a diversified media company founded by David Ellison in 2010 to create high quality, event-level entertainment for global audiences. The Company brings to life stories of immersive worlds across its feature film, television, interactive, and animation divisions.
Skydance is proud to be an equal opportunity employer committed to building and fostering a diverse, equitable, and inclusive workforce. We welcome and consider applicants for employment regardless of race, color, religion, age, sex, national origin, citizenship, sexual orientation, gender identity or expression, marital status, pregnancy status, military/veteran status, disability, or any other protected category. Diversity in the workplace is not just a commitment, it is who we are and a reflection of what makes our world special.
Recruitment Fraud Alert
It has come to our attention that there may be fraudulent activity by individuals impersonating our Talent Acquisition team. Skydance will only contact you from an official “@skydance.com” email address. If you suspect that you are being contacted by an unauthorized person or believe that the correspondence you have received is suspicious, please do not click on any links or attachments in such emails and submit any questions or concerns to our information security team at information.security@skydance.com.
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Location: Madrid, Spain
Country: Spain
Date found: 2023-04-29