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Senior User Experience Researcher

Playstation

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

Senior User Researcher (San Mateo, CA) 

Position Overview 

The PlayStation Studios User Research Team is looking for a Senior User Researcher to establish and drive programs of research in collaboration with development studios in the interest of creating exceptional player experiences. The successful candidate will join our research team based in San Mateo, CA (on-site or remotely) to work on PlayStation-exclusive games.  

The Senior User Researcher is a highly effective, expert individual contributor responsible for developing long-term strategic research plans, coordinating junior research staff, conducting high-quality research, and reporting research insights for the end-to-end lifecycle of one or more games. 

Responsibilities 

  • Own the relationship with the Studio team / Sony Interactive Entertainment Producers for a product and define the working model between research and the Studio for that product, with some coaching & help from manager when needed.  

  • Deeply understand the needs of Studio team stakeholders and the creative goals of a given product, then work backwards from product needs & expected outcomes to create a research roadmap to support Studio team’s needs across a product lifecycle / roadmap. 

  • Create effective research roadmaps for complex and high-profile products. 

  • Supervise the work of Associate and Intermediate-level researchers to drive results while maintaining Studio trust. 

  • Mentor junior team members and help them and their managers identify opportunities for career growth.   

  • Drive product improvement at the systems level though effective communication, post-study follow-up & planning, and relational influence across the Studio team. 

  • Proactively investigate and learn new processes, techniques, and emerging technologies for user research.  

  • Proactively provide strategic ideas and suggestions for research team improvement to management. 

  • Constantly seek opportunities to improve research quality at the product level. 

  • Effectively navigate competing priorities for a product's research plan to deliver quality results on time. 

  • Lead by example in embodying team values and upholding a healthy team culture. 

Qualifications 

This opportunity would suit a self-motivated individual with a usability, user centered design, or human-computer interaction research background. The ideal candidate will have a postgraduate degree in an analytic field that focuses on people and/or product development such as Psychology, Cognitive Science, or Human Factors.  

  • Strongly committed to quality, organized, analytical, methodical, and interested in improving player experiences through user research. 

  • Process and methodological mastery to enable selection of research methods across a series of studies with a reliable sense of outcome.   

  • Demonstrated skill with a broad variety of user research methods, including but not limited to expert review, usability testing, playtesting, survey design, text & verbal analysis, and observational fieldwork.  

  • Proven competency with descriptive and analytical statistical techniques/tools such as telemetry, SPSS, R, regression and ANOVA.  

  • Comfortable interacting and communicating with stakeholders of different backgrounds and responsibilities.  

  • Strong verbal, numerical and written communication skills. 

  • Able to present information concisely and effectively to people at all levels of the organization.  

  • Strong negotiation skills and ability to work with cross-functional teams, including producers, engineers, artists and designers.  

  • Comprehensive, detailed knowledge of game development and the contributions of various functions to product development. 

  • Passionate interest in video games across a wide variety of genres with an innate curiosity for understanding player motivations and behaviors.  

Required experience / education  

  • Bachelor’s degree in Psychology, Cognitive Science, HCI, Human Factors Engineering, or related field. 

  • 5 years’ practical experience developing study designs, testing, analyzing, reporting, and presenting findings in video games or an equivalent field. 

Preferred experience / education  

  • Postgraduate degree in Psychology, Cognitive Science, HCI, Human Factors Engineering, or related field. 

  • 7 years’ practical experience developing study designs, testing, analyzing, reporting, and presenting findings in video games or an equivalent field. 

#LI-JM1

 

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: United States, San Mateo, CA
Date found: 2022-11-03

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