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Returns and Chargeback Team Lead


VGW is a fast-growing technology company and creator of market-leading online social games. With offices across Australia, San Francisco, Toronto, Malta and the Philippines we are on a mission to be the biggest gaming company in the world!

Due to major growth we are expanding our PTS team in Manila and currently looking for a Returns and Chargeback Team Lead to join the team. 

The Returns and Chargeback Team Lead is responsible for handling administrative tasks while also performing frontline day-to-day analysis.  He / She is also expected to manage the team effectively through intelligent decisions and the application of risk management skills, consistently ensuring the team is handled efficiently and effectively by monitoring and designating tasks accordingly.   Returns and Chargeback Team Lead is expected to effectively use various tools in generating reports and understanding the team’s performance. He / She is expected to inform the Operations Manager of any concerns that have arisen or experienced by the team on a regular basis.


Key responsibilities will include:

  • Reports to the manager with relevant information regarding Anti-Fraud Returns and Chargeback Management issues to be used when communicating with the wider business
  • Acts as a key point of escalation for front-line issues/concerns 
  • Creates and amends procedures relating to returns and chargebacks following the business' set targets 
  • Communicates chargeback irregularities and trends, and shares ideas on solutions to minimize chargeback cases
  • Responsible for driving the team performance to meet the team and department performance KPI
  • Provides proactive one-to-one and group coaching as appropriate to improve the skills, accuracy, and quality of work and behaviors of their team

What you will bring to the role:

  • Any Payments, Audit, Investigations, Risk management, Compliance, and Anti-fraud team lead related professional experience (fraud prevention, fraud detection, fraud investigation, and other anti-fraud initiatives) would be excellent
  • Proven ability to maintain professional relationships internally and externally
  • Excellent communication skills both verbal and written 
  • Has the ability to work well and collaborate with others
  • An eye for detail and desire to ensure that everything possible is done to reach the highest of standards
  •  Ensures high standards, initiative, and professionalism


About VGW

VGW has been disrupting the online gaming world since 2010 and we're only getting started. We've assembled an incredibly talented global team who bring their passion, energy and expertise to build games that people love. 

At VGW, we have a modern approach to getting work done and a focus on creating an environment where amazing people can do amazing work. That means giving you the flexibility you need, providing spaces that will keep you comfortable and finding opportunities for you to keep learning and growing.

Find out more at

If you want to join a team that does things differently apply today and we look forward to seeing what you can bring to our team.

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Location: Manila, PHL
Date found: 2022-11-04

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