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Returns and Chargeback Shift Supervisor

VGW

VGW is a fast-growing technology company and creator of market-leading online social games. With offices across Australia, San Francisco, Toronto, Malta and the Philippines we are on a mission to be the biggest gaming company in the world!

Due to major growth we are expanding our PTS team in Manila and currently looking for a Returns and Chargeback Shift Supervisor to join the team. 

The Returns and Chargeback Shift Supervisor is responsible for ensuring the company complies with its outside regulatory requirements and internal policies and coordinating with key stakeholders to ensure business-critical and end-user critical metrics are considered.

 

Key responsibilities will include:

  • Perform Shift Support & Management
  • Review escalations and concerns
  • Perform Shift Monitoring
  • Escalate any system or tool issues
  • Provides additional operational support as needed
  • Prepares EOD reports on team performances and challenges faced
  • Perform Ad hoc Task
  • Other deliverables and outcomes as directed by the COMPANY from time to time

 

What you will bring to the role:

  • Proven ability to maintain professional relationship both internally and externally
  • Excellent communication skills both oral and written
  • A subject matter expert on the returns and chargeback process within the department and therefore are expected to be a collaborator of information, knowledge, and guidance
  • A strong team player and will work with fellow shift supervisors, along with other members of management to keep all work compliant with all relevant laws and regulations
  • Ensures high standards, initiative, and professionalism 
  • Will ensure all members are on task, and that the team is operating smoothly

 

About VGW

VGW has been disrupting the online gaming world since 2010 and we're only getting started. We've assembled an incredibly talented global team who bring their passion, energy and expertise to build games that people love. 

At VGW, we have a modern approach to getting work done and a focus on creating an environment where amazing people can do amazing work. That means giving you the flexibility you need, providing spaces that will keep you comfortable and finding opportunities for you to keep learning and growing.

Find out more at www.vgw.co

If you want to join a team that does things differently apply today and we look forward to seeing what you can bring to our team.

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Location: Manila, PHL
Date found: 2022-11-18

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