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Responsible Social Gameplay Expert

VGW

VGW is a fast-growing technology company and creator of market-leading online social games. With offices across Australia, San Francisco, Toronto, Malta and the Philippines we are on a mission to be the biggest gaming company in the world!

Due to major growth we are expanding our Responsible Social Gameplay Team in Manila and currently looking for a Responsible Social Gameplay Expert to join the team. 

The Responsible Social Gameplay Expert ensures that the company complies with RSG regulations and VGW RSG policy and procedures. Coordinates with key stakeholders to ensure customers are properly protected from a RSG perspective.

Key responsibilities will include:

  • Carry out investigations based on RSG alerts and RSG risk assessments
  • Maintain comprehensive records for RSG account reviews
  • Make decisions and provide recommendations of RSG nature within the Team and to other departments
  • Ensure that operations across the company comply with RSG regulations and company policies and procedures
  • Interact with customers for RSG assistance
  • Other RSG tasks which may be required from time to time

What you will bring to the role:

  • A Bachelor’s degree or at least 2 years in college
  • Proven experience in handling customer interactions (RSG)
  • Knowledge of RSG policy and procedures
  • Knowledge of applicable systems and databases
  • Skill in the use of computers and applicable software applications (proficiency in MS Office or G-Suite)
  • Skill in oral and written communications sufficient to clearly convey response or resolution to customers
  • Willing to work on shifting schedules and graveyard shifts

About VGW

VGW has been disrupting the online gaming world since 2010 and we're only getting started. We've assembled an incredibly talented global team who bring their passion, energy and expertise to build games that people love. 

At VGW, we have a modern approach to getting work done and a focus on creating an environment where amazing people can do amazing work. That means giving you the flexibility you need, providing spaces that will keep you comfortable and finding opportunities for you to keep learning and growing.

Find out more at www.vgw.co

If you want to join a team that does things differently apply today and we look forward to seeing what you can bring to our team.

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Location: Manila, PHL
Date found: 2022-11-04

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