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Quality Assurance (QA) Specialist for PTS

VGW

VGW is a fast-growing technology company and creator of market-leading online social games. With offices across Australia, San Francisco, Toronto, Malta and the Philippines we are on a mission to be the biggest gaming company in the world!

Due to major growth we are expanding our Payments, Trust and Safety in Manila and currently looking for a Quality Assurance (QA) Specialist for PTS to join the team. 

The Quality Assurance (QA) Specialist for PTS ensures accurate audit of cases reviewed and actioned on by the Anti-Fraud Analysts. The role functions as a control to ensure accuracy, completeness and compliance with regulatory and internal audit requirements as well as policy/procedural requirements. 

Key responsibilities will include:

  • Ensure accurate and high-quality review of auditable cases
  • Deliver weekly quality audits in a timely manner
  • Proactively identify and escalate areas of potential risk and/or quality improvement
  • Operate within agreed business SLAs and confidentiality standard
  • Other deliverables and outcomes as directed by QA management

What you will bring to the role:

  • You must have a passion for protecting VGW and its customers from possible harm arising from bad actors
  • You must be keen to detail, are analytical, methodical, open minded, and are genuinely driven to thoroughly and accurately research, extract, compile and connect information from various relevant sources
  • Good working knowledge of the English language, and high standards on verbal and written communications. 
  • Self-motivated, organized, dependable, highly disciplined and have good work ethics
  • Demonstrable initiative and creativity in problem solving
  • Presentation skills and an ability to build a strong case to justify quality audit decisions
  • A sound understanding of QA practices in the customer service environment and/or the back-office processes
  • Strong experience and a proven track record in working as a tenured payments process Subject Matter Expert (SME), equivalent or higher, OR as a Quality Specialist with expertise preferably in the related field
  • Strong working experience in the usage and navigation of Google Chrome and basic Google Workspace apps such as Gmail, Google sheets/docs, Google Meet, Calendar and Google Drive 
  • Working experience in CRM tools such as Zendesk, a plus
  • A Bachelor’s degree, OR at least 2 years in college, any course

 

About VGW

VGW has been disrupting the online gaming world since 2010 and we're only getting started. We've assembled an incredibly talented global team who bring their passion, energy and expertise to build games that people love. 

At VGW, we have a modern approach to getting work done and a focus on creating an environment where amazing people can do amazing work. That means giving you the flexibility you need, providing spaces that will keep you comfortable and finding opportunities for you to keep learning and growing.

Find out more at www.vgw.co

If you want to join a team that does things differently apply today and we look forward to seeing what you can bring to our team.

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Location: Manila, PHL
Date found: 2022-11-04

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