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Principal Product Manager, Live Operations

Bungie

Bungie is looking for a Principal Product Manager, Live Operations to help build out the next great game from Bungie. This role will be a key contributor in helping define and execute the product and commercial strategy for our next IP. Using data, insights, user testing, and creative solutions, you'll inform product development, stoke customer adoption, and deliver commercial success.

Under the guidance of the Lead Product Manager, you will partner closely with the game development, marketing, and publishing teams to plan and deliver top-notch experiences and that our players are excited about.

RESPONSIBILITIES

  • Drive product management on Live Ops strategies for an unannounced project around tooling development, upsells, player segmentation, and in-game messaging
  • Communicate and collaborate with leadership across development and Publishing to help us successfully develop features best targeted to consumers, support ongoing live efforts, and improve internal processes
  • Build and manage a team of Product Managers to support Live Ops needs for an unannounced project
  • Partner with Commerce, Publishing and Central Tech teams to prioritize the backlog and roadmap for live ops tooling efforts
  • Provide input and act as a key decision-maker in the development of live ops tooling
  • Leverage existing systems and optimize the player experience to drive engagement and monetization
  • Own, track, and report on metrics and KPIs that measure and reflect customer success, driving ongoing initiatives to meet forecast targets
  • Build the holistic upsell strategy, drive alignment, and deliver the execution with development teams to ensure engagement and conversion
  • Deliver consolidated updates on live ops performance to the leadership team
  • Work closely with analytics to define Telemetry needs, build hypotheses, and track KPIs surrounding live ops performance

REQUIRED SKILLS

  • Proven business acumen with strategic and analytical capabilities, using data to inform strategic and business decisions
  • Ability to lead complex operational and strategic change initiatives
  • Experience managing live games, web/social/mobile experiences, and customer-centric software and services
  • Excellent strategic thinking, problem-solving, analytical, and decision-making capabilities
  • Experience building tooling focused on live ops needs
  • Good understanding of statistics, hypothesis testing, and scientific methods
  • Strong communication and collaboration skills to lead cross-team initiatives across marketing, game development, and team leadership
  • Experience motivating, leading, and inspiring highly skilled teams
  • Deep passion for games and ability to analyze and break down the components of what makes a successful live game
So you don't meet every requirement listed in this job description? Do you think your experience level is not where it needs to be? Studies show that women and people of color are less likely to apply to jobs unless they believe they meet every single qualification. Bungie is focused on building a diverse, inclusive, and equitable workplace. If you're interested in this position but your past experience doesn't line up perfectly with every qualification in the job description, we want you to apply anyway. The right role for you may be right around the corner!
 
Most Bungie full-time employees will adopt a digital first approach allowing remote work in Bungie approved locations (outside of positions identified as 100% onsite in Bellevue/Seattle, or individuals preferring a hybrid/flex environment). Prospective full-time employees located outside of CA, CO, DC, FL, GA, IL, MA, MD, MN, NC, NJ, NY, OR, TN, TX, UT, VA, WA, or WI will need to establish residency in one of the states we are compliant in within 45 days of a start date. Contractors will follow a digital first approach adhering to the location guidelines agreed upon by our third-party employer/vendor and Bungie. Bungie’s remote policy is subject to change at the company’s discretion. 
Location: Hybrid / Bungie-Approved Remote Locations
Date found: 2022-11-03

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