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IT Support Specilaist - Contractor

Magic Leap


The job is for a technical support specialist in a manufacturing environment in Plantation, FL. The candidate should have experience in administering Windows and Linux servers/desktops, troubleshooting systems, network, and manufacturing equipment issues, and providing onsite rapid-response technical expertise and support. The role requires working on a rotating schedule and managing multiple overlapping initiatives, including security compliance and ongoing projects. The candidate should have excellent interpersonal and communication skills, be a team player, and have a can-do attitude. The qualifications include a Bachelor's degree or 4+ years of related experience and/or training.

Job description

Plantation, FL

Job Description

The candidate needs to be passionate about technology and know how to best meet end user and business needs in a manufacturing environment. This includes being on a rotating schedule and fielding technical questions and request from customer-generated support tickets. This role will provide onsite rapid-response technical expertise and support to ensure that manufacturing systems are kept running at optimal efficiency. This position will be responsible for utilizing and

maintaining existing technologies along with establishing effective processes to provide the highest levels of systems availability. A can-do attitude is important to support all manufacturing operations and to encourage others to complement operational readiness.


  • Administer Windows and Linux Servers/Desktops in HQ manufacturing
  • Experience with Root Cause Analysis of Systems issues (OS and applications).
  • Support physical and virtualized manufacturing servers and workstations.
  • Ability to triage and troubleshoot systems, network, and manufacturing equipment issues and identifying needs for escalation
  • Monitor network/application traffic and respond to and resolve manufacturing systems alerts.
  • Excellent interpersonal, communication and customer service skills
  • Ability to clearly document and communicate technical information to non-technical users and update all appropriate documentation including current user procedures, training materials, etc.
  • Team player who enjoys working in a dynamic, rapidly changing environment and can effectively deliver on job responsibilities within aggressive timelines
  • Design & Coordinate efforts for disaster recovery
  • SME for Manufacturing Toolsets
  • Able to work on both unsupervised operational tasks (>40hrs), and those that fall within the scope of projects (+40hr) directed by a dedicated project manager.
  • Excellent time management and prioritization skills
  • Ability to bridge technical challenges between vendor/customer interactions.
  • Adapt to TSS best practices in a cleanroom environment.
  • Ability to work in a DevOps team
  • Alignment to SRCE methodology
  • Work in an Auxiliary capacity with support teams such as InfoSec, Service Desk...
  • Managing multiple overlapping initiatives including, but not limited to security compliance,
  • operational best practices, and ongoing projects
  • Participate in new TSS alignment objectives


  • 5+ years of technical support in a multi-site IT manufacturing environment.
  • Thorough knowledge of Windows/Linux System Administration/Support Experience.
  • Extensive knowledge of computer hardware and software.
  • Excellent interpersonal and communication skills.
  • Hands-on experience with racking and stacking server equipment
  • Ability to work independently and in teams reaching high levels of productivity
  • Comfortable managing multiple tasks simultaneously
  • Demonstrates a strong work ethic and a wide degree of creativity and latitude is expected.


  • Bachelor’s Degree (B.A. or B.S.) from a four-year college or university; or 4+ years of related experience and/or training; or equivalent combination of education and experience

Additional Information

  • All your information will be kept confidential according to Equal Employment Opportunities guidelines.


Location: Plantation, FL

Country: United States

Date found: 2023-04-29

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