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IT Support Coordinator (New Grad / Early-in-Career)


Bungie is looking for a talented IT Support Coordinator. You will be supporting the infrastructure and people working on our world class games. Bungie's IT support team is a small group whose day-to day duties and challenges are varied, from supporting creative staff with high end applications to maintaining server and technical infrastructure. The ideal candidate has a great team attitude, exceptional customer service skills and a hunger for expanding their technical breadth. We often tread the razor’s edge on new technology adoption, so adaptability and a strong desire to research, investigate and find unique solutions is a must.

We are looking for an IT Support Coordinator capable of prioritizing, triaging and being the first point of contact for tickets in the IT Support queue. Organization and customer service skills are key in this role.

* This position is full time in our offices in Bellevue & Seattle and we currently require all employees onsite to be full vaccinated.


  • A recent graduate from a U.S. college, university, or related program within 12 months from October 2022
  • Planning to graduate in Fall 2022 through Spring 2023


  • Moving from primarily learning to primarily working within 12 months
  • Transitioning from one craft, function, or discipline to a new one within 12 months


  • Coordination with IT Support to balance workload.
  • Monitor queues of OOO staff for issues needing responses.
  • Monitor unassigned queue to ensure prompt responses within SLA.
  • Communicate with customers as required: gathering additional information, informing them of changes.
  • Improve customer service, perception, and satisfaction with fast turnaround of customer requests.
  • Escalate service requests to appropriate teams as necessary.
  • Assists in day-to-day IT queue support operations with some supervision
  • A point of contact to the customer for all types of service requests.
  • Maintains documentation with updates and changes
  • Triage service requests to address urgency and scope of impact.
  • Update KPI Dashboards weekly.


  • Basic computer and operating system skills
  • Must be able to learn quickly in a highly technical, fast paced and deadline intensive environment
  • Excellent written and oral communication skills are required
  • Experience in a role involving direct customer contact (internal and external customers)
  • Ability to work in a team and communicate effectively.


  • Experience with Jira Service Management or other IT Service Management (Ticketing) tools
  • CompTIA A+ Certification
  • Self-starter and ability to work with limited supervision
  • Degree in an IT associated field of study
So you don't meet every requirement listed in this job description? Do you think your experience level is not where it needs to be? Studies show that women and people of color are less likely to apply to jobs unless they believe they meet every single qualification. Bungie is focused on building a diverse, inclusive, and equitable workplace. If you're interested in this position but your past experience doesn't line up perfectly with every qualification in the job description, we want you to apply anyway. The right role for you may be right around the corner!
Most Bungie full-time employees will adopt a digital first approach allowing remote work in Bungie approved locations (outside of positions identified as 100% onsite in Bellevue/Seattle, or individuals preferring a hybrid/flex environment). Prospective full-time employees located outside of CA, CO, DC, FL, GA, IL, MA, MD, MN, NC, NJ, NY, OR, TN, TX, UT, VA, WA, or WI will need to establish residency in one of the states we are compliant in within 45 days of a start date. Contractors will follow a digital first approach adhering to the location guidelines agreed upon by our third-party employer/vendor and Bungie. Bungie’s remote policy is subject to change at the company’s discretion. 
Location: Bellevue, WA - Onsite
Date found: 2022-11-14

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