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IT Specialist



The job is for an IT Support Specialist in the gaming industry, based in Guildford, UK. The role involves ensuring proper operation of IT systems, providing user support, assembling and repairing hardware, installing and maintaining software, and monitoring the status of IT infrastructure. The ideal candidate should have experience in end-user support, excellent understanding of computers, and good communication skills. Additional skills in Jira, Confluence, CISCO products, video conferencing, Vmware, and Microsoft systems are desirable. The position reports to the IT Manager and is part of the Global IT team. The company, Wargaming, is an award-winning online game developer and publisher with offices worldwide.

Job description

Job Overview

This role has been set up to secure a proper IT environment to ensure work efficiency of Wargaming/DPS Games employees. Central to the role will be the ability to detect and resolve IT issues and to implement new IT solutions aligning with global strategy. This role is considered as a part of Global IT team.

We are looking for someone with a good sense of humor who can integrate themselves seamlessly into our team & studio culture, a solid singing voice, sweet dance moves, and an ability to pun will all stand you in good stead!

Reports To

This position is based in Guildford, you will report to the IT Manager.

What will you do?

  • Ensure proper operation of IT systems, including servers and network hardware, user workstations and laptop computers, printers, scanners etc
  • Provide required user support both on-site and remotely as necessary
  • Assemble, set-up, configure and repair hardware. Install, configure and maintain software
  • Participate in on-call activities, incident response and off-hours routine maintenance as required
  • Pro-actively monitor the status of IT infrastructure, determine any issues or potential problems, and make a recommendation for a resolution
  • Adhere to the Global IT Code of Conduct

What are we looking for?

  • Some experience of End User support
  • Excellent understanding of computers (both hardware and software) and a proven willingness to learn and apply new technology
  • Skills to work with a distributed team, delivering both locally and across the wider team with good communication skills

What additional skills will help you stand out?

  • Experience from the gaming industry
  • Jira
  • Confluence
  • CISCO products
  • Video Conferencing
  • Vmware – Vsphere
  • Microsoft system (clients and servers)

About Wargaming 

Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Operating since 1998, Wargaming has become one of the leaders in the gaming industry with 15 offices worldwide, including studios in Chicago, Prague, Shanghai, Tokyo, and Vilnius. Our diverse and multicultural team works together to deliver a top-class experience to millions of players who enjoy Wargaming's titles across all major gaming platforms. Our flagship products include free-to-play hits World of Tanks, World of Warships and World of Tanks Blitz.

Please see Wargaming Candidate Privacy Policy for details on how Wargaming uses your personal data.

Location: Guildford

Country: United Kingdom

Date found: 2023-04-11

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