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HR Administrator, EMEA (12 Month FTC)



The job is for a position in the HR Operations team at PlayStation, which involves managing the full scope of an employee's lifecycle. The main duties include handling employee queries, managing cases in the Service Now platform, producing employee documentation, identifying process improvement opportunities, maintaining accurate records, supporting onboarding, and building strong relationships with key partners. The ideal candidate should have a strong background in administration, exceptional organizational skills, a customer-focused mindset, and working knowledge of Microsoft packages. The company offers a discretionary bonus, hybrid working, private medical insurance, dental scheme, 25 days holiday per year, on-site gym, subsidized café, free soft drinks, on-site bar, access to cycle garage and showers. Sony is an equal opportunity employer that encourages diversity and inclusivity.

Job description

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

Role overview:

Working as part of the HR Operations team, you will have broad exposure to the full scope of an employee’s lifecycle. This will involve working alongside others in our HR team which will maximise your exposure to all specialisms within HR.

Main duties:

  • Helping our people with questions and requests relating to contractual changes, family leave, reference requests, pay and offboarding.
  • Managing cases in our Service Now platform, delivering a great customer experience and meeting SLAs
  • Producing letters, contracts, and other employee documentation in an accurate and timely way
  • Identifying case trends and opportunities for process improvement, proactively looking at ways to support employee and manager self-service and streamline our processes
  • Maintaining accurate records in Workday and other HR systems, ensuring that documentation is filed appropriately and in line with data protection requirements.
  • Acting as a Workday subject matter expert for the business and wider team.
  • Supporting the onboarding process and delivering new starter inductions
  • Carrying out pre-employment checks relating to referencing and/or right to work
  • Building strong working relationships with users, key partners, and the wider HR team, treating employees fairly and in line with good practice and legislation
  • Supporting with other ad hoc administration tasks.
  • Advancing issues that cannot be resolved at first point of contact.

What we are looking for:

  • Strong background in administration, including exposure to HR.
  • Exceptional organisational skills with a high attention to detail.
  • Ability to manage a demanding workload and prioritise accordingly.
  • Customer focused mindset, experienced in delivering excellence in service and support.
  • Working knowledge of Microsoft packages: Teams, Excel, Word, Outlook
  • Systems knowledge of Workday or ServiceNow is desirable


  • Discretionary bonus opportunity
  • Hybrid Working (within Flexmodes)
  • Private Medical Insurance
  • Dental Scheme
  • 25 days holiday per year
  • On Site Gym
  • Subsidised Café
  • Free soft drinks
  • On site bar
  • Access to cycle garage and showers

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: United Kingdom, London

Country: United Kingdom

Date found: 2023-04-12

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