Head of Account Management

getmega

GetMega

GetMega is one of the first skill based Real Money Gaming platform for the smartphone generation of the world. We are building a platform where players are pitted against each other to compete in various games requiring skills like Reaction, Attention, Spatial and Logic Reasoning, Visual and Auditory Processing etc. We haver games accross various categories including some of the well known cards and casual game. You should definitely checkout our app at www.getmega.com

GetMega is founded by two Computer Sciences Undergraduates from IIT Kanpur who have previously run and sold VC funded startup in the logistics domain. We are based out of Bengaluru, India and have raised multi-million dollar funding from Top-Tier Institutional Venture Capitalists to disrupt the multi-billion dollar skill based gaming market around the world.



Values of a Grade-A Head, Account Management

    • Is a problem solver and is keen on optimizing and evolving people, process and team. 
    • Building and retaining High Performance Team, to achieve the mentioned KPIs. 
    • Proven track record of improving efficiency and performance of Team Mates
    • Goes the extra mile, to remove bottlenecks for the assigned accounts (for the team), to make sure experience delivered is world-class. Very good at problem solving and relationship building 
    • Understands the importance of Process and Productization to scale individuals, team and company, esp in account management
    • Is an eternal optimist and can inspire others in the team
    • Has had exposure on managing teams in BOTH farming and hunting, with proven track record of overachieving targets for the team. 
    • Systematic and Data driven, to be able to achieve targets, within assigned deadlines
    • Knack of being able to find out and reflect on what is / not working, why it is / not working for a particular resource in the team


    • What should you deeply care about? 
      Google Sheets, Experience in handling CRM tools and Telephony Tools

What would you be doing?

    • You will be leading a big team consisting of directly / indirectly managing Team Leads, Account managers in 2 verticals: Social and Competitive. Within these, there will be separate teams for Poker and Rummy, that are further divided into onboarding, VIP management etc. 
    • Leading & building a HIGH performance team of executives to achieve onboarding KPIs on the social platform
    • Building a templatized process and improve efficiency, to perform at scale
    • Finding deep, replicable insights to optimize Customer Experience / give feedback to product

Superpowers you’ll need to be a success in this role?

    • 7+ years of proven working experience in Account Management / Business Development / Customer Service
    • Proven experience of building and managing a team of atleast 50+ Account management / Sales / Business Development / Telesales team
    • Proven track record of achieving monthly / weekly / quarterly targets, for the Team
    • Has risen from being an individual top performer to build & manage a High Performance Team
    • Fluent (written and spoken) in Hindi and English. Ability to talk in any other language is an add on (Tamil, Telugu, Kannada, Marathi etc).
    • Quick and avid learner: While scaling, this role requires us to be VERY observant about lessons that we learn from data and our customers. We are looking for someone who can adapt, prioritize and reorient himself/ herself + team
    • Hustler: We are looking for an individual with a go getter attitude. We are a small, fast paced start up (and you will be expected to be out there and get things done)

What would you get from GetMega?

    • The rare opportunity to join one of the hottest Indian startups with multi-million dollar funding. We are not just another gaming studio, but are creating the largest skilling platform in the world.
    • Obvious sweet perks like daily catered breakfast and lunches, endless coffee, and dry snacks. We believe in enabling our employees by removing trivial tasks like packing breakfast/ordering lunch/going out for coffee etc.
    • Swanky custom-built office space. It's a fact that any individual spends a major portion of their lives in office. There's no reason to cut corners in providing the best office space ever.
    • Reimbursements. The company will reimburse any expense made by an employee to reach our goals. Period.
    • We are open to giving out any benefits which will further empower our employees to create the GetMega which we collectively envision.
GetMega is committed to building a diverse and inclusive company that celebrates and develops individuals of all backgrounds. We are an equal opportunity employer and encourage all applicants. 
Apply for this job

Location: Bangalore

Date posted: 2022-01-20