gamedevjobs logo
Explore Jobs

Global Help Desk Specialist



Wargaming is seeking a Help Desk Specialist in their Belgrade office to manage Help Desk tickets, respond to user issues and requests, register user interactions, run diagnostics/troubleshoots, monitor messages from the alert system, and notify users about global incidents and incident resolutions. The ideal candidate should have 1+ years of experience in any sphere, intermediate English or higher, upper-intermediate Russian or higher, excellent communication skills, customer service skills, ability to work with and manage large amounts of information, ability to stay detail-oriented, and keep detailed notes on tickets. Basic knowledge of Active Directory and experience with JIRA, Confluence services are additional skills that will help the candidate stand out.

Job description

Wargaming is looking for a communicative and responsible Help Desk Specialist in our Belgrade office to solve requests and issues from the company’s employees and partners.
In this role, you’ll become familiar with the IT structure, processes, and services used by an international company.

What will you do?

  • Manage Help Desk tickets in a timely manner

  • Respond to user issues and requests via phone, email, and live chat (both from English and Russian-speaking users)

  • Provide user assistance

  • Register user interactions in the JIRA platform

  • Run diagnostics/troubleshoots to resolve user-reported issues

  • Monitor messages from the alert system, and escalate them to the responsible teams

  • Notify users about global incidents and incident resolutions

What we are looking for?

  • 1+ years of experience in any sphere

  • Intermediate English or higher

  • Upper-intermediate Russian or higher

  • Excellent communication skills

  • Customer service skills

  • Ability to work with and manage large amounts of information

  • Ability to stay detail oriented and keep detailed notes on tickets

  • Organization skills

  • Readiness for a shift work schedule

What additional skills will help you stand out?

  • Basic knowledge of Active Directory

  • Experience with JIRA, Confluence services

About Wargaming 

Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Operating since 1998, Wargaming has become one of the leaders in the gaming industry with 15 offices worldwide, including studios in Chicago, Prague, Shanghai, Tokyo, and Vilnius. Our diverse and multicultural team works together to deliver a top-class experience to millions of players who enjoy Wargaming's titles across all major gaming platforms. Our flagship products include free-to-play hits World of Tanks, World of Warships and World of Tanks Blitz.

Please see Wargaming Candidate Privacy Policy for details on how Wargaming uses your personal data.

Location: Belgrade

Country: Serbia

Date found: 2023-04-29

If you're tired of sifting through endless job postings, try our AI-powered job search tool!

It's a game-changer.

Subscribe to all Operations jobs in Serbia