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Enterprise Tools Specialist

Amber Studio


Amber is seeking an Enterprise Tools Specialist with 3-5 years of experience in configuring and managing Jira and Confluence. The role involves providing expert guidance, training, and hands-on support to the global production organization, ensuring the team and project requirements are met on time and on quality. The specialist will work with the Atlassian Team Consultants, Atlassian System Administrator, and Development Managers to configure and maintain project/space needs, and collaborate with other departments in Amber. The role also involves managing user groups, preparing project status reports, and offering training and support sessions. The ideal candidate should have strong attention to detail, analytical skills, and communication and reporting skills. The company offers attractive compensation packages, additional days off, and access to training and learning programs.

Job description

About us:  

At Amber, we're always on the hunt for the most talented individuals in the industry to join our team. We're dedicated to delivering top-notch service to our customers and know that our employees are key to making that happen. We offer attractive compensation packages and plenty of chances to grow with us, and we're always on the lookout for ways to do things better. Our team works together towards common goals, and we value each member's contributions to our mission of continuous improvement and innovation. 


About the role: 

Be part of a fun and friendly environment where things move quickly and performance is of great importance!

Amber is looking for a driven and experienced Enterprise Tools Specialist to help, lead and drive our suite of tools across the global production organization, while providing expert guidance, training, and hands-on support. 

You will be both reactive to our Team's daily needs, as well as proactively using your extensive Atlassian expertise to help drive towards the most effective and efficient solutions possible, ensuring the Team and Project requirements are met on time, and on quality.

The Quest:   

Atlassian specialist for Amber Teams

  • Help, lead and drive best practices across the Amber Production Teams using the full Atlassian Suite combined with the Amber Tech Stack, in order to ensure both the Team and the Project are trained, supported and working in the most optimal way possible.
  • Support and coordinate with the Atlassian Team Consultants, the Atlassian System Administrator & Development Managers on configuring and maintaining any project/space needs.
  • Work with the Development Manager Guild Leader, PMO & IT to configure and monitor the complete Atlassian projects infrastructure.
  • Offer hands-on support and expertise in setting new Amber standards.
  • Offer hands-on support and expertise for other departments in Amber (Shared Services).
  • Maintain the current platforms in a healthy and clean state by performing regular health checks.
  • Offer training sessions to anyone that has a Project Administrator role in their team/project.
  • Ticket management in Freshdesk.
  • Audit, manage, and configure 3rd party applications Jira & Confluence, alongside the Amber Suite of Tools, i.e. ADT, Sincron, JobVite, etc.
  • Create and maintain documentation, changes & configurations.
  • Manage user groups (internal and external) in Jira & Confluence.


PMO Admin for Amber Dashboard Tool

  • Collaborate with PMO Team and Development Managers to ensure Amber Dashboard system management data accuracy, checks and cleanup.
  • Work cross functionally with HR, Talent Acquisitions, Sales and Finance teams to ensure the data setup in all internal tools that Amber Dashboard is connected with, is accurate and according to Company Business Strategy.  
  • Collaborate with PMO Team to plan future development phases of the Amber Dashboard Tool, update documentation and training mater
  • Offer Amber Dashboard training & support sessions to the Management teams.
  • Prepare weekly project status reports for Leadership review as well as different Surveys.


The Skills:   

  • 3-5 years experience in configurations & management of Jira & Confluence (System Administrator or Project Administrator).
  • 3-5 years experience in managing, coaching or delivering projects (Agile, Waterfall,Software Development projects).
  • Experience in working with Jira and Confluence Server instances (Cloud is a bonus).
  • Strong attention to detail and analytical skills.
  • Great English skills (Written and verbal).
  • Can easily switch the mindset from problem-solving to the trainer.
  • Experience in working with the Microsoft Office tools.
  • Strong communication and reporting skills.
  • Atlassian, Agile or Project Management Certifications.
  • Experience in working with Game Development Teams is a bonus.


The Reward:  

  • A fun and dynamic industry where you can make a difference. 
  • Additional Days Off - according to Amber’s internal policy.  
  • Professional and friendly work environment. . 
  • Awesome and talented colleagues. 
  • Support from all your teammates. 
  • Access to training and learning programs


Location: Remote<span>,</span> Guadalajara, Jalisco

Country: Mexico

Date found: 2023-03-27

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