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Deputy Operations Manager


VGW is a fast-growing technology company and creator of market-leading online social games. With offices across Australia, San Francisco, Toronto, Malta and the Philippines we are on a mission to be the biggest gaming company in the world!

Due to major growth we are expanding our PTS team in Manila and currently looking for an  Operations Manager to join the team. 

The Operations Manager is responsible for the Payments, Trust & Safety (PTS) Teams’ day-to-day operations and ensures that the service levels are within targets. The Operations Manager leads and develops the team while continuously improving their own skills. He/She helps to foster a distinctive and unique professional and high performing culture that will evolve with each business challenge. He/She will ensure that the team has the right operational foundations and drive exceptional performance. The Operations Manager will execute strategic planning, improve performance, manage resources, motivate, and lead the team to become one of the best performing teams in the organization.


Key responsibilities will include:

  • Manage and review the daily, weekly, and monthly operations reports
  • Analyze and monitor KPIs, and implement strategic plans  to improve operations performance
  • Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance.
  • Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and design on-going developmental coaching
  • Participate in cross-functional meetings to review information received from other operational functions and partner with other departments to define action plans that resolve issues and drive continuous improvement
  • Communicate performance-related indicators to the team and management through relevant and timely reports


What you will bring to the role:

  • Any Payments, Audit, Investigations, Risk management, Compliance, and Anti-fraud Operations Manager related professional experience (fraud prevention, fraud detection, fraud investigation, and other anti-fraud initiatives) would be excellent
  • Has the ability to work well with others and collaborate with others
  • An eye for detail and desire to ensure that everything possible is done to reach the highest of standards
  • Ensures high standards, initiative, and professionalism 
  • Has the ability to share clear messages and make complex ideas easy to understand for everyone
  • Has the ability to inspire and influence others 


About VGW

VGW has been disrupting the online gaming world since 2010 and we're only getting started. We've assembled an incredibly talented global team who bring their passion, energy and expertise to build games that people love. 

At VGW, we have a modern approach to getting work done and a focus on creating an environment where amazing people can do amazing work. That means giving you the flexibility you need, providing spaces that will keep you comfortable and finding opportunities for you to keep learning and growing.

Find out more at

If you want to join a team that does things differently apply today and we look forward to seeing what you can bring to our team.

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Location: Manila, PHL
Date found: 2022-11-04

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