The Customer Service representative will provide customers with supports for WARGAMING.NET products. The ideal candidate is an experienced customer service specially, who is willing to serve our players inquires for outstanding customer satisfaction and has passion for PC game, and always curious to learn more and passionate about developing yourself.
Regional CS Manager, WoWS APAC
What will you do?
Answer customers inquiries promptly and professionally in Korean
Communicate with customers effectively under the guidance of the Department Manager
Provide prompt and effective response to customers in verbal/written communication
Analyse the responsible market to improve the satisfaction level of local customers
Share your idea for product improvement and development
What are we looking for?
Fluent in Korean and working proficiency in English
Passion for Games
At least minimum 3 years of relevant experiences
- Ability to make a plan and initiate based on OGSM
Excellent communication and presentation skills
Customer orientation and ability to adapt/respond to different types of characters
Willing to work in alternating shifts
What additional skills will help you stand out?
Excellent written and verbal communications skills in Japanese or Chinese (Simplified or Traditional Chinese)
Proficiency with Microsoft Office, or equivalent tools
Strong sense of customer service & Excellent troubleshooting skills
Excellent knowledge of Windows-based operating systems
Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Delivering legendary games since 1998, Wargaming has grown to become one of the leaders in the free-to-play MMO gaming industry with 4500+ employees and more than 20 offices globally. Over 200 million players enjoy Wargaming’s titles across all major gaming platforms, including the massively popular World of Tanks and World of Warships.
Working in our company means always having interesting challenges and gaining valuable experience while working with top-class experts.
Take your place among our passionate and experienced team and bring out the best in yourself at Wargaming!
Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Operating since 1998, Wargaming has become one of the leaders in the gaming industry with 15 offices worldwide, including studios in Chicago, Prague, Shanghai, Tokyo, and Vilnius. Our diverse and multicultural team works together to deliver a top-class experience to millions of players who enjoy Wargaming's titles across all major gaming platforms. Our flagship products include free-to-play hits World of Tanks, World of Warships and World of Tanks Blitz.
Country: South Korea