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Customer Service Representative, Korean

Wargaming

Summary

The job is for a Customer Service Representative who will provide support for WARGAMING.NET products. The ideal candidate should have at least 3 years of relevant experience, be fluent in Korean and have working proficiency in English. They should have a passion for games, excellent communication and presentation skills, and be customer-oriented. The job requires the ability to make a plan and initiate based on OGSM and the willingness to work in alternating shifts. Additional skills in Japanese or Chinese, proficiency with Microsoft Office, and strong troubleshooting skills are a plus. The company, Wargaming, is an award-winning online game developer and publisher with over 200 million players worldwide.

Job description

Job Overview

The Customer Service representative will provide customers with supports for WARGAMING.NET products. The ideal candidate is an experienced customer service specially, who is willing to serve our players inquires for outstanding customer satisfaction and has passion for PC game, and always curious to learn more and passionate about developing yourself.

Reports To

 Regional CS Manager, WoWS APAC

What will you do?

  • Answer customers inquiries promptly and professionally in Korean 

  • Communicate with customers effectively under the guidance of the Department Manager

  • Provide prompt and effective response to customers in verbal/written communication

  • Analyse the responsible market to improve the satisfaction level of local customers

  • Share your idea for product improvement and development

What are we looking for?

  • Fluent in Korean and working proficiency in English

  • Passion for Games

  • At least minimum 3 years of relevant experiences

  • Ability to make a plan and initiate based on OGSM
  • Excellent communication and presentation skills

  • Customer orientation and ability to adapt/respond to different types of characters

  • Willing to work in alternating shifts

What additional skills will help you stand out?

  • Excellent written and verbal communications skills in Japanese or Chinese (Simplified or Traditional Chinese) 

  • Proficiency with Microsoft Office, or equivalent tools

  • Strong sense of customer service & Excellent troubleshooting skills

  • Excellent knowledge of Windows-based operating systems

About Wargaming:

Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Delivering legendary games since 1998, Wargaming has grown to become one of the leaders in the free-to-play MMO gaming industry with 4500+ employees and more than 20 offices globally. Over 200 million players enjoy Wargaming’s titles across all major gaming platforms, including the massively popular World of Tanks and World of Warships.

Working in our company means always having interesting challenges and gaining valuable experience while working with top-class experts.

Take your place among our passionate and experienced team and bring out the best in yourself at Wargaming!

Please see Wargaming Candidate Privacy Policy for details on how Wargaming uses your personal data.

About Wargaming 

Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Operating since 1998, Wargaming has become one of the leaders in the gaming industry with 15 offices worldwide, including studios in Chicago, Prague, Shanghai, Tokyo, and Vilnius. Our diverse and multicultural team works together to deliver a top-class experience to millions of players who enjoy Wargaming's titles across all major gaming platforms. Our flagship products include free-to-play hits World of Tanks, World of Warships and World of Tanks Blitz.

Please see Wargaming Candidate Privacy Policy for details on how Wargaming uses your personal data.

Location: Seoul

Country: South Korea

Date found: 2023-04-11

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