Associate IT Support Analyst

As an IT Support Analyst at Certain Affinity, you will be responsible for performing desktop support and fulfilling helpdesk functions, including troubleshooting and resolving user requests. This role reports to the IT Helpdesk Manager. It requires a self-motivated individual with the ambition to problem-solve, learn and create mechanisms for resolving issues, communicate effectively, and work in a team environment.

Responsibilities

• Provide first-tier support to end-users and escalates more complex problems when appropriate
• Respond to assigned help desk tickets, supports, and troubleshoot technical requests.
• Install, configure, upgrade, support, and troubleshoot workstation and network hardware and software
• Install operating systems and application software
• Capture and deploy workstation images that include operating systems, other development tools, and software.
• Recommend, schedule, and perform PC hardware upgrades when required
• Route unresolved issues to appropriate team members for further investigation and resolution
• Support development and implementation of new projects and installations
• Maintain an accurate inventory of all company hardware and software
• Empower end-users by training and educating them when repairing their workstation
• Handle other tasks as assigned, such as new user account setup, the configuration of studio shared spaces (conference rooms and multi-use facilities)
• Assist with Office moves 

Requirements

• Possess a 2-year degree in Computer Science or have equivalent work-related experience.
• 3-5 years of directly related help desk experience
• Experience supporting Windows, Mac, and or Linux systems – software and hardware
• Fundamental understanding of networking principles and operation
• Experience using an operational ticketing system to respond to user requests, record changes and work history details
• Excellent written, verbal, presentation, and interpersonal communication skills
• Ability to effectively prioritize and execute tasks within a dynamic environment
• Proven analytical and problem-solving skills
• Must be detail-oriented and a self-starter
• Excellent customer service skills
• Must be prepared for occasional work hours at night and on weekends
• Must be able to lift 50 lbs unassisted.  

Extra Credit

• Game industry experience
• A+ certification
• Drive to learn new technology 

Certain Affinity or its partners or affiliates run background checks on candidates or employees with written authorization from the candidates or employees. These may be done for the purposes of offering employment or determining eligibility to work on a specific project. Multiple searches may be required.

Certain Affinity is authorized to do business in many, but not all, of the states in the US and the Canadian provinces. If you are not located in or able to work from a state where Certain Affinity is registered, you will not be eligible for employment. Please speak with your recruiter to learn more about where we are registered.