VGW is a fast-growing technology company and creator of market-leading online social games. With offices across Australia, San Francisco, Toronto, Malta and the Philippines we are on a mission to be the biggest gaming company in the world!
Due to major growth we are expanding our Customer Service team in Manila and currently looking for a Customer Service Representative to join the team.
In this role, you will be patient, empathetic, and communicative. You will put yourself in VGW customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to you. You are confident at troubleshooting and investigate if you don’t have enough information to resolve customer complaints. You value customer feedback.
Key responsibilities will include:
- Ensure excellent service standards.
- Provide accurate, valid, and complete information.
- Maintain high customer satisfaction.
- Respond efficiently to customer inquiries.
- Manage large amounts of incoming queries.
- Be reliable and be there for customers.
- Other deliverables and outcomes as directed by the COMPANY from time to time.
What you will bring to the role:
- At least a minimum of 2 – 3 years experience in the Customer Service field
- A Bachelor’s degree, OR at least 2 years in college, any course.
- Knowledge of common help desk/ticketing solutions and a working experience in CRM tools such as Zendesk, a plus.
VGW has been disrupting the online gaming world since 2010 and we're only getting started. We've assembled an incredibly talented global team who bring their passion, energy and expertise to build games that people love.
At VGW, we have a modern approach to getting work done and a focus on creating an environment where amazing people can do amazing work. That means giving you the flexibility you need, providing spaces that will keep you comfortable and finding opportunities for you to keep learning and growing.
Find out more at www.vgw.co
If you want to join a team that does things differently apply today and we look forward to seeing what you can bring to our team.
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